Broadway Bagels

My son and I went here on Sunday morning to get two toasted bagels and a coffee to go. There were 4 people behind the counter and not too many customers. We waited 25 for the bagels. (The coffee was self serve). Eventually when there were no more customers waiting to be served all four people behind the counter were standing around doing nothing. At this point I went up to the counter and politely asked for my money back as it seemed nobody had even started on our order. The owner said in a raised voice they had just renovated the place and didn’t know where everything was. She neither apologized for taking so long and slammed my money on the counter. I said there was no need for her attitude to which she just rolled her eyes at me. Dreadful customer service. We will never return.

Bagels were amazing. Service was amazing. The girl that took our order was amazing and very sweet. The only thing that turned us off about Broadway Bagels where the way one of the staff members spoke to the girl that took our order. I don't know if he is the owner or one of the kitchen staff. He treated her like she was working under him and she didn't deserve to get spoken like that at all, especially not in front of customers.

The last time I was there I was having a MAJOR RA flare and my hands hurt so bad I had to ask the girl to make up my coffee. She was very accommodating. Plus the Sausage, Egg and Cheese 🥯 I got was Fantastic!! Going back today!! Went back today and wish I didn't. I wish I could give Negative 5 Stars!! I ordered something then changes my mind. Ordered what I did want and got charged over $20!! He charged me for both items when I only wanted one. Then 2 coffees to boot!! Hello McFly?? Then I got the ABSOLUTE WORST "WESTERN OMELETTE EVER!! I couldn't finish my food. Had to ask for a fork and knife. Coffee ran out at 9:00. No creamer. I'm not at a tire store having thier free coffee!!