Firehouse Subs

First the good. The dining room was actually open and available, and decently clean. The workers were friendly enough. We went with several friends and the workers took our orders in a timely manner, and everyone’s orders seemed correct. I ordered a large smokehouse brisket sub. When opened it, I was shocked. There was hardly any meat on it. The picture reflects one half of the sandwich. The other half was just as bad. I thought about just combining the meat from both half’s. It still wouldn’t equal a “normal” portion. I don’t typically leave negative reviews, this might actually be my first. And I do enjoy Firehouse, they make tasty subs, but the portion they served makes Subway look generous.

Ordered from here through DoorDash. Both of the sandwiches I ordered were completely wrong. Both of the chips were not the ones I ordered and my husbands drink deals missing. I know it’s not a fault of mine due to the receipt attached to the bag was correct. I called and was put on hold for 10 minutes with no answer. I’ve tried to call back for 30 minutes now and the line is busy due to it probably being left off the hook. I understand that things happen, but everything was wrong and they won’t even answer the phone to make it right. If I could give zero starts I would.

I am so grateful that Firehouse Subs finally has a gluten free option. Although the sandwiches are made on shared equipment, I have been able to enjoy the hook and ladder. I do take a gluten pill to help process the possible gluten interactions. The restaurant is very clean and the staff is welcoming.

What a terrible representation of Firehouse Subs this location is. I came here from Jacksonville Florida where this chain began so I know the standard they should have. First, use a number system instead of people's names, unless the workers can pronounce it correctly. My name is Jan not Jane. I heard what I thought was Jane and asked did you mean Jan? Ya is the response I received. My order was already given to someone named James ahead and I was given his order. They eventually made the order correct. Second, what happened to delivering dine in orders to the table? I'll not be back to this location. Sloppy, no attention to details.

Horrible customer service. I asked for them to leave 2/3 of the meats off the sub, I didn't ask for any substitutions, no add ons, nothing, just that one request and the guy was extremely rude and told me that I had to get everything, which is ridiculous and unfair, especially for someone with allergies. 0/10 WILL NOT BE BACK

Placed an order online and went to pick it up, they told me I was at the wrong store. Once I showed them the online receipt they then found the order sitting at the end of the counter. The order was 3 sandwiches and three bags of chips with NO pickles. We got the sandwiches, no chips and everyone got pickle spears all over our sandwiches. Just threw the whole order in the trash. Called the store and the guy on the phone remembered exactly who I was by my wife’s name on the order even quoted my order to me over the phone and said you can just go to door dash and get your money back. No kidding but again how does that feed our kid? Now we are getting back out in the rain to go get something else. Thank you Firehouse Subs!

Today was my first day going to this sub shop. I was in a rush. I knew what I wanted which is a simple Philly cheese steak. I expect the onions and peppers. I get to my office and open. I take one bite and it's bland. About two Fridays ago I was disappointed from another place because I witnessed them bring out a already prepared sandwich and run it under a toaster. Yes I was highly disappointed. I was recommended to go to Firehouse subs that day but I again was limited on time. Today, I immediately called and was told to bring the sandwich back after being told they were out of onions and peppers at the time I came in to order. I had to wait 8-10 minutes for meat and cheese? How you going to serve a sandwich and supposedly be out of onions and peppers and not tell the customer? I was told to bring the sandwich back after driving back to the office already hungry. I was supposed to get a call by the manager. I will bring my receipt back but I expect better. What is up with customer service these days.