Hotbox Pizza Greenwood

This is the 3rd or 4th time we’ve eaten here. I seem to remember being much more impressed with their pizza the first couple of times, compared to now. The breadsticks were awesome, as was the cheese and garlic butter sauces, the red sauce, not so much! The pizza just seemed bland, and I don’t remember the sausage being crumbled last time, I could be wrong on that aspect though. Not terribly bad overall, but don’t think I’ll be going back anytime soon! The staff wasn’t overly friendly either, they were just kinda “blah”!!

Ordered breadsticks with 2 pizzas. Paid $50 plus tip and recieved no sauces with breadsticks. Should have had 2 cheese and a garlic sauce, got nothing. Called store and was told it would be 45min to deliver dips for breadsticks. This is a common theme, cannot get order right. Wont be ordering from there again.

We decided to try hotbox pizza for the first time last Friday for carryout. My husband and I both thought it was under done and not enough sauce. We realize that would be a personal preference and next time we would just ask for extra sauce and well done. Well, unfortunately we will not be ordering again. When there was 2 slices left I found a hair baked into the crust. At first I thought it could be one of mine and went to pick it off but it was stuck possibly being held down by cheese, so I know it's not mine. So now I'm grossed out! I sent a complaint via the website right away. As of Tuesday no response from Hotbox. So, we will not be going back. Update: The manager called me 4 days after I submitted my complaint online and gave me a credit to try them again. To be honest, I was more upset about no response than the hair. So we tried them tonight and got thin crust and we were pleased. The crust was nice and crackery and it was baked to perfection.