Pizza Hut

I ordered pizzas and bread sticks for our team members at work for lunch. I placed the order on line before the restuarant opened and received the delivery order at the time I requested. The food tasted great and was nice and hot! Thank you to the team at Pizza Hut who provided a special and tasty lunch!

Ordered online. Was supposed to have delivery in 30-40 min. So I waited, at 50 min. I called and the guy that answered was so rude. He said it was on the way and hung up as I was saying something. At 60 min. I called again and the girl who answered said he was on his way. I told her I'd like to know where he was so she said she'd call. As I waited my doorbell rang (I specifically said to NOT ring it because I have dogs). I asked if my food was going to be cold and was assured it was in a heated box and would be good. WRONG! It was like leftover room temp. I'm just so over trying to order and get good food in a reasonable amountt of time.

Today is my 14-year-old's birthday, and he wanted "Pizza Hut cheese sticks" as his after school treat before his birthday dinner. When I called in the order, I was greeted with such kindness and a very helpful voice on the line. Super pleasant, and he even had me laughing. After arriving to the restaurant for pick-up, my youngest wanted to go in and help me pay. We were greeted by the General Manager who was very attentive, and let my youngest complete the transaction. He was very kind and friendly. We told him that it was his brother's birthday where he proceeded to come out to the car and wish the birthday boy a "Happy Birthday" followed by a fist bump. He then gave him a comp for a Free Personal Pan for his birthday! Talk about customer service!! In a time where no one wants to work, and there is so much negativity surrounding us, THIS MADE MY DAY!! Not only did it put a smile on MY face, but a BIG ONE on the birthday boy's face, too! Thank you Pizza Hut!! What a TOP NOTCH EXPERIENCE!!!! :-)

This location is conveniently located and clean with ample parking. Due to this location being short-staffed, and pretty busy at the time, I was not greeted/addressed for 15+ minutes after arriving to pickup my carryout. Also, my order was not ready at the estimated pick up time so I waited in store for 30 minutes after arriving. I recognize that the present store team members were doing the best they could.