Carolina Ale House - Greenville

I haven’t been here in a while and the place was almost empty when we walked in. We were greeted and served our drinks pretty quickly after being seated. We only ordered fries and wings but it all was delicious! We had 3 different wing sauces and each was nice. The fries were piping hot and the beers were cold. Nice experience! I will return!

I went before and loved it. Tonight, 4/29/22 they were off their A game. No wine, no silverware, given plastic utensils to cut meat like ribs, people over drinking and vomiting on the sidewalk. The waitress was very nice an as attentive she could be during the increased people showing up. The host, seemed confused and possibly on a substance? My prior visit, the food was excellent, the beer was cold, the service was amazing. It was a Thursday night. I will be back because I do like this restaurant. Just hopeful they may make some improvements. 😀

UPDATE* After reaching out to me they made it right. The customer relations team was very professional and I was impressed with the response time. Thank you Carolina ale house, we want you to succeed. I love ale house. I went to the Jacksonville NC location and it was amazing. So I decided to order take out for me and my wife. We don’t have a lot of money and this was supposed to be a treat. My order was to be ready at 10:30 pm (I ordered at 10 pm) My order was for two burgers , a side salad , pizza for my son who is autistic and the respective toppings. I waited over 1 hour and some change for my order. Mind you my wife and son were stuck in the car waiting this whole time. The poor hostess had to do EVERYTHING and they were drastically understaffed. I only saw one waitress. I was kind and patient and upon getting home found my food was cold, incorrect, (they gave me plant based burgers, onions and other toppings were missing, fries were good but half were cold, and the burgers were unpalatable. The only thing that was correct was my Caesar salad and it could hardly be called Caesar as it had nothing on it hardly. No croutons, cheese or dressing. I have my receipt, my order email, and pictures of what I got. We spent 40$ plus for a 1 hour plus s*** show. Please management reach out to me so we can resolve this. I’m very reasonable and will update if they reach out.