Panera Bread

Ran in here for a quick lunch date, employees were very nice and got our order quickly, I ordered the soup and half sandwich and it was sooo good, you can’t go wrong with a grilled cheese sandwich and tomato soup on a chilly day! Lots of bakery options here and loved the “friends” vibe going on here in the open seating area with fireplace! Definitely stop by you won’t be disappointed

Don’t go to this location for curbside. You’ll save more time going through Drive Through. Three times now I’ve arrived after food “ready time” and all three times waited 10+ minutes- 2 times I actually went in to get food myself and it was sitting there both times. So food is completely cold by the time it arrives home. Tonight I commented the soup would surely be cold since it’s been sitting there 15 minutes now and worker just said “probably not.” No offer to replace the TEENY soup or apology. Also noticed this note on receipt when I got home and realized our bagel was missing. Even went INSIDE and they didn’t mention it. Plenty of workers inside, few customers at this time- so no pandemic “lack of workers” excuse. Either poor management or failing app check in system. Healthy ingredients keeps this in our dinner rotation (despite over priced SMALL soup) but this location is off our list for curbside.

I ordered food tonight thru the app for delivery. Some guy name Aurturo G. (or whatever his name is) was the delivery driver refused to take my food from the employee at the restaurant, and for whatever reason he cancelled my order. I have been on the phone for the past hour with door dash trying to ensure I get every penny of my money back including the tip I left, and delivery fee. If you have a driver with this name beware, he is not professional and I am not sure how he even got a job in customer service. People that pick up trash provide better service then this guy. I have no idea why this nut cancelled my order. It is after 9, and I have not had dinner. I have never been so disgusted in my life and this man is not a stand up person at all, professional, nor reliable. Panera Bread need to have their own delivery drivers because Door Dash is not reliable at all.

They gave us the wrong sandwich it was loaded with Russian dressing and had some sort of cheese on it it was not what we ordered when I called on the road she refused to give me credit she said I could come back to the store now I’m an hour and a half down the highway it is unacceptable behavior the customer service was terrible the manager refused to make anything right and a sandwich is an edible as heat we are diabetics and we cannot eat sugar sandwiches loaded with Russian dressing I’m going to call corporate headquarters and complain it is totally unacceptable