Monterrey's By The Mall

The food had no flavor.. salsa was just hot. The onions wasn't even cut up good and spinach seemed to be frozen or something rice and beans no flavor as well. Husband got steak which he said was chewy no taste either. Our waiter wad a young girl didn't check on us not 1 time I had to ask 2 times just for silverware and napkins and drink refill.. smh

This place used to be good .. now it’s absolutely disgusting 🤢 the meat is tasteless dry and old .. the rice was chewy.. hard taco was stale.. etc we talked to management (Maria) and we were told it’s our fault !!!! Wow never going back to this place.. they also give u less food so if you take a few bites and realize how nasty it is they claim u must have liked it 🤦🏻‍♀️

I am the easiest customer to please, and I regularly tip 40% or more when I go out to eat. I just left my first zero dollar tip. This restaurant needs to fire “Jose T”! That is the name that was on the receipt, every time he has ever served us here the service is absolutely terrible. Tonight he abandoned us and did not check on us after dropping the food off. I had to walk around the restaurant and find him and give him our credit cards to pay.

We are here about once a week for 10 years. Tonight was terrible. Absolutely won't be back for a while if at all. The server was obviously new. I got my plate first. Ten ish minutes later the second plate had come out for 2 of my kids. Missing the extra plate it was supposed to have. 3rd plate came out almost 10 minutes later. I had to go find the manager and talk to her about my boyfriends plate. We were there celebrating my sons and boyfriends birthday and it literally was the worst experience ever. I didn't want free food. I didn't want a meal comp. But sitting there for OVER AN HOUR for food that you could tell was sitting in the window. The manager told me that she didn't know all her food yet. I get that. I was a new server and bartender at one point. But there were 5 of us. Only 3 silverware. We has to split the silverware between us. The food came out hot but you could tell it wasn't fresh. I was so upset about this whole experience. We will stick to the one in greer.

It used to be a fav but I honestly haven't been anywhere since the pandemic but decided to go dine-in. We were seated but I had to flag someone down after waiting for 10 minutes and not being waited on. My boyfriends order was served wrong 2x. I noticed other ppl waiting longer than needed...having to flag someone down to even pay before leaving. We had to do the same after waiting more than needed. Of they were short staffed, that should have been explained before being seated that the wait time is longer than usual due to being short staff. If that is not the issue, the staff really needs to have a meeting to provide better customer service.