Starbucks

usually the service is great, and the drinks are great. but one of the last times i went through the drive through i was caught in one of the things where the person infront pays for the person behind, when it was my turn at the window, the barista informed me the person infront of me payed for my stuff. i said "oh awesome!" and accepted. as i don't have that much money, and i don't come that often and this was a treat for myself, and my mom, as it was a hard day. and she continued to stare at me, and wait for me to pay for the person behind me. i said "well i don't really have the extra money to pay for random people's drinks.." and she said "well ACTUALLY the person behind you has a cheaper order." to which i just paid it, to get out of the situation. (looking back i wish i would have resisted, but i am really shy, and just wanted to leave.) the whole "pay it forward" is supposed to be a treat for the person behind you, but when you are guilted into paying for someone else's drink, it ruins it. and it makes me not even want to go there anymore. and if the person behind me has a cheaper order, what happens to the person behind them??? the person behind them probably isn't cheaper ! it has to stop somewhere :/ you can't guilt everyone into paying.

I come inside and get ambushed by literally 20 mobile orders in front of me? It be different if they were all wearing gloves or masks but people are literally walking up and touching my drink and putting it back. So this “no contact” mobile ordering is a lie. Like they’re all jumbled together and I just can’t believe I’m not any type of priority for coming in and waiting for my drink. Sorry I don’t order on my phone and let people who ordered on their phone touch my stuff. You need to figure out your structure here cause this ain’t working fam.