Subway

We came to have lunch here after moving into our new apartment, and neither of the two kids working could have been over 18. When we walked in, one of them was standing at the end of the line on his phone while there were customers in the drive-thru. The second kid, who looked at most like he was 14, had to ask us both three times what we wanted, and I had to order an entirely different sandwich because he kept saying "Which one? It's the exact same as the chicken bacon ranch". While making the sandwiches he kept pausing his process to stare at us. Our entire ordeal took about 15 minutes, and the entire time the same car was still waiting for their sandwiches at the window. Mind you we were the only ones that came in to order physically the entire time we were there. When we sat down to eat our sandwiches we immediately heard them start to argue. They must've thought we had left instead of staying in, because one asked the other "how trained are you? How long have you been working here? You don't know anything". The other said "Why? Do you think I'm bad? Horrible? Who trained you?" they talked very poorly about management and other staff who had trained them, and one in particular kept swearing and yelling, and even took a personal call while cars kept coming through to the window. The receipt feeder must have malfunctioned because about 40 receipts printed all over the floor and they began walking around the lobby with them dragging them on the floor ?? This situation prompted the younger one to comment "some manager, huh?" Not sure if that was towards his coworker directly or another offhand comment towards management. If I was management at this Subway I would severely reconsider both the age and capabilities of the younger people I hire, because two customers at a time seemed too much for the two kids today. Food was good tho.

Absolutely horrible service tonight. Came in (noticed the door was locked but not correctly so people can still get in and out) and waited for twenty minutes, no one to be seen. Me and the other customer walked out, then he came forward and “unlocked the door”. I used to work for Subway and I’m concerned about this behavior.

Will boycott until they get rid of ordering through their kiosks. I've had a year, plus of no social interaction. I enjoy talking with the employees and can communicate what ingredients I want on my sandwich. The kiosks don't give a lot of options. Went to Firehouse Subs -no kiosks, excellent service.