First Watch

I must say, our 1st experience at 1st Watch was almost derailed by the manager, however, was saved by Emerald (the hostess) and our waitress. Let's get the pleasant aspects out of the way. The atmosphere with the wooden theme especially for a breakfast place is perfect. With how busy they are, truly could use some more room, however, the wait was only about 15mins (for how packed they were is impressive). Menu is loaded with options and food was well prepared. Parking can be quite a challenge depending on the day and time since there are other venues in this complex so plan accordingly. Men's restroom door opens to view the standing stall from the ladies restroom 🚻 so not ideal. Outside of the negative experience with the manager, the restroom situation would be my only issue. Now on to the concern: Our party of 9 + our 3month old grand baby was met by Emerald ( if not for her and the lady who was our waitress we would have left) The manager had placed us in a cramped corner, were they had to obtain more tables and chairs to attempt to make us fit, while he was making significantly more room and accommodation for a smaller group on the main area with far more room. I even wondered why he placed a couple at a center table setup that could have also accommodated our group far better than where he had placed us. Seeing thus Emerald quickly started to correct this illogical move, however, right in front of us this manager attempted to belittle her and with an attitude to prevent her from correcting this situation. Emerald respectfully and professionally stood her ground, placing us at the more roomy accommodation. I am not sure why he behaved the way he did, I absolutely hate assuming so I will leave that alone. Once resolved, everything else was wonderful. If not for Emerald, this review would have been 2 stars and not close to the positive end result we did have.

This was my second visit to this restaurant and it was worth coming back too. The food is fresh and hot; with great fresh juice choices as well. Today I had the pleasure of Eli serving me and he did fantastic job. He was positive and friendly and made some suggestions based on what I told him I likely. I ordered the chorizo, scrambled eggs, flour tortias and hashbrowns. I was prepared perfectly. The restaurant had handicap parking; wide entry's, and plenty of room for a wheel chair. The patio was a popular place for many breakfast diners. I would highly recommend First Watch if you want a pleasant breakfast experience in Phoenix.

Comfortable dining environment and friendly service staff. The food is delicious, not too greasy or dry.

Always great menu items and good service even on a Sunday morning when extremely busy. Our party of 4 was offered an open seating table in the front of the restaurant at a table for eight. Another patron was seated at the end of the table alone. We decided to sit at the open seating rather than wait 45 minutes. The chairs were high stools at a high table, which for 3 of us was somewhat uncomfortable, however, better than waiting 45 minutes. Service and food was still excellent.

I had a fantastic experience dining at this restaurant. The service was impeccable, and the food was delicious. I was particularly pleased to find an ATM conveniently located next door at the local barbershop, which made paying with cash a breeze. I'm looking forward to returning here again in the future.