Firehouse Subs

We used our 50,000 rewards points for the Deluxe Platter Box to treat office staff. I redeemed our points first. I found the website difficult to understand and after much frustration, I called our Berea store. A nice young man tried to take the order but with sandwich choices, bread, with and without items, etc., I decided to just drive the few miles over. He explained that there are 5 sub choices and 20 sandwiches. As it was now 10:30 a.m., I decided to place the order for the next day as several hours advance notice is needed for catering. We went to pick them up at noon and was told it would be 15 minutes more so we waited in the car. I should have called. We were getting a little aggravated as 20 minutes passed but a man brought our order out and said that tuna has to be made fresh daily, 2 of our 5 choices were tuna, and he apologized. He was so nice about it, we got the $59 platter with points, and everyone enjoyed the free lunch so I still gave 5 stars. As evident by our 50,000 points, we visit this store often and have never had a problem.

Gross. Steak and cheese sub was nasty soggy and tasted awful. High price small portion. Immature kids making my sandwich were horseplaying and laughing entire time. I left feedback for store about 2 months ago about my poor experience and asked to be responded to,got zero response. Also got the bubble guts as I was eating it. That's how bad it was. Unsanitary looking on the inside and I think the guy dropped the box to make my sandwich and still used it, the sandwich station is concealed.

Came to this Firehouse Sub today and was a excellent experience I am both on keto as well have a smaller stomach and they where more than gladly to adjust for my way of life I end up getting a philly steak with no bread and of course hot sauce but the food was fresh and delicious too anyone driving by definitely stop by this Firehouse Sub well worth it as well the staff is extraordinary nice and helpful.