Papa John's

UPDATING MY REVIEW The only pizza my kids eat. Sometimes they get my order wrong, but recently that’s not the case, maybe something improved. Recently I ordered for delivery online added a tip and everything and it didn’t come. It turns out that the system logged it for pick up. Talked to the manager who was very accommodating. They fixed it in the system and delivered the pizza with extra sauce and a drink for the trouble. Everyone was really wonderful to work with.

I had a problem with my order, missing items, wrong size pizza. The pizza was a disaster! The cut was so horrible there were new york style size slices and slices that were not even an inch big. The topping were just a pile in the middle of the dough, not what you would expect for pizza. The manager I spoke with was amazing! He personally remade my order and too extra care in being sure that my order was remade in perfection! He also included a note that he personally wrote reassuring that he himself handled my remake from start to finish. This manager truly cares about his customers and his business!

Wow we recently received awesome coupons fall October thru December 2021 that the prices on some items are about half price if not much less. Years ago my late BF daughter was the store Mgr and other staff that was a mess of location store near us. My husband and I during those years when picking up pizza was very dirty inside and when ordering pizzas were late and during winter it was quite cold waiting our pizza or in our car. Occasionally we received wrong pizzas. During winter ice and snow on the sidewalk to get into the store from our car into the store to pick up our items had terrible sidewalks uncovered and so treacherous I almost fell a few times. We also while watching on late time still waiting saw the phones ringing forever and quite a bit not answered. (Thank goodness for ordering online now.) By the 5th time mess up we 100% stopped ordering. Going about 10 years later with recent tremendous coupon in 1st paragraph we have ordered almost each week 1 order and even twice 2 orders. Omg, omg, what humongous changes that its like why did we stop ordering. The place is always on time. Easy to order from online which you can see progress of order we know what time to go drive to the location and pick up our order. Not any problems at all. We haven't had any winter yet to see sidewalks yet. Best part is pizza taste and other items we have ordered have been tremendous and to die for in taste and more. Best "fast food," pizza in eon. The pizzas really feel with alot of ingredients, meaning you get your money with. But the taste no matter various we have ordered are so yummy with terrific taste. Our only problem is once coupon ends date we will very occasionally be able to order only due to price. See I had 4 major medical in recent years we have to watch money and regular price is something we can't afford but with signing up our email to them I would think coupon offers may send us. Best coupons we have ever seen on similar type stores. The staff at Grayslake currently have a great team together. No problems yet except one time we didn't receive the garlic butter in the container inside pizza box which wasn't that bad. We figured with all restaurant places and other business are hurting for full staff and I bet this location is short staff like all other locations. Ok enough is too much to write. I just wanted to say how impressed my family is and we don't get too many type pizza similar don't receive such impressed statements from my family as Grayslake location. I bet other PJ locations have equally great tasting pizza. Prior to this location we lived in Wisconsin and that location PJ was very good, going 12 years ago. We only stopped Grayslake because of such poor staff and management problems 10 years back is only way we stopped due to quality for the higher prices in compare to other pizza places nearby. Thank you current Grayslake location staff and coupons that had us give it a second chance. It worked. PS when you use online you can keep using the coupons we use each time. Well our pizza is just about done. Time to eat dinner 😃 Also only rate stars. I only took off of 1 due to the prior years was so bad took us completely quit ordering at all locations. For current Grayslake location A+ grade!!! 👌 👍 Excellent and I do highly recommend Papa johns to order from. Plus extremely quick.

I dont know why this papa John's is rated so low. They are much better than any other in the area, along with alot of other pizza places as well. They make good pizzas the topping are spaced out well. The crust is fully cooked. They make take a little longer when busy but id rather wait for good pizza