Baskin-robbins
1430 US Highway 46, 07024 - Fort Lee
Fast Food
Verified Dish
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📷 Photos (5)
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Google Reviews (8)
Custom cakes purchased here are always delicious. Staff is nice in the morning. At this point they know my order (since it’s typically the same anytime I come here) and I never have any real issues. Errors are fixable so I suggest customers just double check the order prior to leaving the premises.
Google
I guess I went on a bad day, 70% of the ice cream was sold out. Definitely no 26 flavors available. But the place was clean and the staff was helpful.
Google
Service here is rough. The staff is unsure of what they are doing and have no sense of urgency or pleasantries. It is chaotic when 4-5 people are in the ice cream line and coffee line.
Google
The service sucks. You wait online for so long and half the time your order is wrong. The employees are not friendly and they rarely have the ice cream flavors that you ask for.
Something needs to be done.
Google
Terribly rude service. The girls scooping the ice cream looks miserable to be working there.
Google
. The staff is rude and the managers are even worse. They make excuses for their staff for being rude such as, “she is a minor.” It is a lie because the employee was working around 9pm when I came to the drive through. It is illegal for minors to work after 7pm.
Google
There was no one waiting in front of me, but no one at the counter cared about me and kept me waiting. It was the first time in my life that I gave up and left the store door.
Google
Terrible customer service by so called team leaders in the store. Went to go pick up a cake ordered online for my daughters birthday and was told that I needed a yellow slip, to which I explained him that it was ordered online. He kept reiterating that without the yellow slip, he can t give me my cake, even after showing him the order confirmation email and the driver's license to match the name, and the cc which the order was paid. There was no mention of needing a print out slip (who requires printed receipts these days!?!) in any of the order process, including the email receipt . Finally had to go back home and printed out the email, which he didnt even look at and gave me my cake. The manager on duty clearly wasn't qualified for the role as he couldn't provide where on their website it says that I need to print out this so called yellow slip. Never again will I visit this store.
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