Sonic Drive-in

I had an extremely big order placed at Sonic for Teachers Appreciation week at a local school. The manager provided excellent customer service. He had my order ready on time. And absolutely no mistakes on our order, Not One!!!! When we delivered our drinks to the school, we dropped a small amount, I had to rush back to replace the order and the manager didn't charge me for the replacement. I gave them five stars for excellent customer service as that is difficult to find. The staff there are truly willing to take care of their customers. I recommend this location to everyone.

If I could give this location -5 stars I would. I waited almost an hour to have my order taken. I got out of my car to see what the hold was (because they weren’t that busy) and to my surprise the employees were in the store playing. When I addressed the situation to ask what was taking so long I was told that they randomly select which orders they are going to take. I went back to my car waited about another 20min for them to take my order and in the middle of them taking my order they send out a man to my car who stands there and just looks at me. I said Can I help you? His reply was I’m just a cook I don’t know what they sent me out here for. And he walked off. So now I’m super annoyed. I waited forever on the food as well and when I received my order they gave me French fries when I asked for tator tots. So the young man who brought my food out took the fries and had a young lady bring me tots . This store was so unprofessional, the young lady had super long nails she had super short shorts on with holes in the shorts. I asked her for the GM name so that I could call Monday(today) (this happened over the weekend) she told me his name was David. So fast forward to today I call and David answers I tell him about my experience on Saturday evening at his restaurant and he tells me unfortunately there’s nothing he can do about that that is what he is dealing with, with his staff at the moment was there anything else he could help me with. 🤬 so needless to say I ended up calling corporate. I HIGHLY NOT RECOMMEND THIS SONIC TO ANYONE. Management sucks so I’m not surprised that the employees are in there running over the management.

I ordered on the app. They gave my wrong order. I called they said it was there. To get off and ask for Keith. They gave my another bag. It had my order labeled on outside but not my burger inside. I was tired and hungry so I ate it. This burger was small and no bacon. I know they were busy but that's no excuse for wrong orders and bad customer service

If I could give zero stars I would. When I got there the girl that answered the button for the order asked if I had already ordered. Then she told me to hold on. I finally was able to order 4- #1 with sprite with no ketchup. After waiting for 40 minutes I was able to flag down one of the car hops and asked him to please check on my order. He then comes back and tells me that they don't have an order for me. I then I have them send a manager out. Keith was the managers name. so I can get it rectified and he tells me that I never ordered. And goes in and puts my order in again. For the order to still be made incorrectly. I will never go back to this sonic again.

Edit: went back a week later, they refused to sell the toys like last time unless i bought a wacky pack and i was told i would not get the currently advertised toy. My order was wrong and Josh came out, surprised that it was wrong and confrontational. It took me almost 40 minutes to get my order correct. Though, the car hops are super nice and helpful. Josh ruined my experience. I will no longer go to this location. Thank you for going above and beyond for me and my need for wacky pack toys!

I ordered on 5/9/22 8:30 pm via app: I am extremely unhappy. The whole reason I ordered from Sonic was to try the big dill burger. I had to send someone else to pick it up for me so I tried calling the store to let them know I couldn't check in with the app and to find out what to do but no one answered after calling twice and getting a message saying the mailbox was full. I figured they were busy but my friend gets there and several of the stalls are out of order so I couldn't check in until he found one that worked. When I finally checked in, he had to wait a long time for the carhop only for them to come out and say they didn't have the Big Dill Burgers! The freaking commercials for it are on TV every 5 minutes and they don't even have it!?!?! SO UPSET

The employee who took my order sounded sleepy and bored as he took my order I had to repeat myself twice to place my order for a single drink. It took them 20 minutes to come out. The female who came out had a drink in her hand walked towards my car and then turned right back around and went inside. I pressed the red button to ask what the hold up was since there was not a lot of cars here and no one ever responded. Sonic needs to train these young kids who work here a lot better. Will not be returning to this location.