Baskin-robbins

Because I’m sick, I can only keep down BR’s vanilla malts. My mother has been going there daily for months to purchase one for me (I can’t drive). The staff has been WONDERFUL, until Ruby came into the picture. Mom ordered the usual but when she brought it home, it wasn’t vanilla and I can’t eat anything BUT vanilla or I’ll be violently ill. Mom took it back to BR. Ruby REFUSED to exchange it and yelled at my elderly mother! She screamed, “I didn’t make a mistake, YOU ordered it wrong!” Again, we’ve ordered the SAME thing for MONTHS! It went back and forth until my mom finally said, “let’s agree to disagree.” Ruby’s response? “NO! Because I’M RIGHT!!” Mom DID end up buying yet ANOTHER malt, because I did have to eat! So, one malt ended up costing us $28! We typically spend $8.99/malt, but Ruby charged mom $13.99/malt! When my mother came home, she was as white as a sheet and shaking. After she told me what happened, *I* called Ruby. When I asked her about verbally assaulting an elderly woman, she put the phone down on me! My husband called the Corporate Office when he got home from work and the gentleman he spoke to couldn’t have been nicer! He said that he would contact the owner of the Fillmore store and he, in turn, would call us back. That was 6 days ago and we’ve heard NOTHING. Dumb move. We spend $270/month there……but NOT anymore!! Now we go to a BR that is further away but it’s well worth it because RUBY doesn’t work there!

Thank you, thank you to this make-it-happen staff! After a busy week, with a couple of days down with the flu, I realized I hadn't phoned in to Baskin Robbins to order our family's traditional Easter ice cream cake (thanks to Tammy). I reside in San Diego and during my travels I phoned in (hands-free) early Saturday morning to see if I could place the order and pick up a little later in the day. Staff was very polite when explaining to me special orders require a 24-hour notice to ensure a baker is available. (Yikes....my family was NOT going to be happy with me breaking tradition.) I thanked them and decided to try the Santa Paula store. I was on the phone with the SP store when the Fillmore store phoned me to let me know that they were able to speak with their baker and shared my story (my plight really), and this big-hearted baker agreed to fill my order to help keep our family tradition alive for our Saturday celebration! This Fillmore Baskin Robbins staff: Simply the best!!