Starbucks

Just left this location. I know it’s early but I’ve never had a poor experience at Starbucks. Ordered 2 venti iced caramel macchiatos with extra shots in our own cups. I was the only customer in the store and 1 car in drive thru. The employee making the drinks with the pink hair (love the color btw) seemed like it was an inconvenience. She handed me my cups super full but with barely any ice. When I put the lids on coffee went all over and they were too busy talking about needing to get ice then to even notice. I cleaned up my mess and left. Not a bye, have a nice day, nothing. Please work on customer service and how to properly fill cups when screw on lids needs to be put on.

Sat in drive thru line for 30 minutes without even reaching the speakers. I was literally going to be late for work and had to leave without picking up my already paid for mobile order. (Which was marked for inside pickup, only to find out they have the lobby closed.) They also have the phone off the hook so it gives a busy tone, good luck trying to call and speak to a manager for a refund. I now have to contest the charge through my bank or Starbucks headquarters to get a refund. If they're so short staffed they need 30 minutes to serve 5 customers they should just shut the location down.

Very poor service - with 11 customers there was 9 orders sat on counter and no one picking them up. When asked if they were making any for the customers in there. The response was I don't know I'm only making them as they come to me. Well where are the ones that your felling there orders. And watched them retouch everything on counter to be picked up. While waiting I'm wasting time by looking around. And I noticed the tables that are closed off are dusty. Why has the daily cleaning not the same now. Think I'll pass on going back to the MLK Starbucks.