Domino's Pizza

Giving 1 star cause 0 stars isn't an option. Yonny is the most unprofessional manager I've ever come across. They deliver us another person's pizza (we ordered a Extravaganza hand tossed pizza with - beef and - ham with added Philly steak and they delivered us a flat crust square cut pizza with bacon and jalapeños...) so not even remotely close to what we had ordered. We tried fixing it via the website first but that was no help and kept rerouting us to the order screen. When we called to get our pizza and compensation I was only offered a brownie or a 2 liter for waiting an hour for pizza. Not only that but she then accused us trying to just get free food. We wouldn't be in this situation if THEY hadn't messed up the order. Said that if they give us a new pizza they would have to take the old one back which would be fine but I just think that during a pandemic once the food goes into the house the person working with food shouldn't be touching what could possibly contaminated but I told her she is more more welcome to take back the wrong pizza. When I asked to speak with her boss (Melissa Mosely) I was then told that because I asked for the boss they would no longer be able to help us. "I tried to give you an alternative but you didn't want it" then I asked why we should have to bite the bullet for them not even being able to do a correct pizza order, she laughed and hung up. Wow...At this point they basically committed theft as I did not receive what I had ordered and paid for.

So I order from this dominoes location to be delivered to my house. A Brooklyn style pizza and a 2LT COKE! My delivery instructions say upstairs and leave at door. It doesn’t say to ring doorbell. I have my newborn sleeping and the driver woke up my child. But my issue is only my pizza was delivered, NOT my beverage! I called the store and instead of a refund for the missing coke, the manager is going to delivered two 2LT coke! How does that resolved anything? Also I open the pizza box and it’s greasy like it was a rush order! First time ordering from this location and it will be the last! Very unsatisfied!

I’m done coming to this dominos, time for me to find a new location. This is the 4th Chicken Alfredo Bread Bowl I have received that’s bread is nearly entirely raw dough. The sad part is, I watch the tracker and the order is finished 10-20 minutes sooner than expected. Do the job you’re paid to do and cook the food thoroughly! It really shouldn’t be that hard..

I have two complaints. One about the pizza the other about the Manager's customer service. Today, at 1700 I received my pizza that I ordered online. I opened the box around 1715, and noticed my gluten-free pizza was burnt. The spinach looked crunchy and withered. I looked up your policy and it stated that Domino's will deliver a replacement pizza no charge. So I called and the manager on duty is Jillian. I let her know my pizza was burnt. She informed me that "the gluten-free pizzas didn't have instructions and that they had to be pulled out early and that they are very busy." As the Manager she should have informed the employees the times on pizza instead leaving them to speculate. As a Chef her response was very unprofessional, instead of making excuses she should have been trying to improve the customers experience through kind words. Instead I received dry, unenthusiastic, poor leadership. I feel sorry for the employees they deserve better.