Firehouse Subs

I had such a terrible experience tonight. Specifically with the supervisor/manager on duty. He has a terrible attitude and even worse customer service skills. In the end I got what I needed but not after three calls one being to corporate, and getting an attitude from said supervisor. I'll go to jersey mikes which is much closer with friendlier staff and where I always get the correct order over dealing with the staff on duty tonight.

Food is great, customer service is a ZERO. The first person to answer the phone got annoyed because I asked if they were taking online orders today (since the website won’t let me) and the person was abrupt and said they didn’t know and los of people have been asking. I wanted to order over the phone and I was placed on hold (no problem) but another person picked up. Took my order and had a terrible attitude when I told her the time I wanted to pick it up. I said, never mind cancel the order. I’m not having some rude employee spit in my food because I inconvenienced her!! No thanks! I’ll take my money elsewhere.