Pizza Hut

Absolutely horrible ordered a pizza before 8 o’clock and no movement on the app at all or anything had tried to call them close tonight because it had been close to two hours paid $50 for everything I ordered they are a charge my card and we went answered on the phone was told a very rudely that they were closing at 9 o’clock and hung up on me I have yet to get my ordered fulfilled and delivered to my address I paid $50 for the whole order absolute ridiculous. Calling bank Monday to have my card refunded for my fraud pizza

One of the worst customer service experience. I really hate to give negative reviews and this is the first one. I recently moved to Fargo and I have always ordered from Papa John's and other pizza places where the customer service, delivery and service is top notch. So I ordered this pizza on the T-Mobile Tuesdays offer and wanted to try pizza hut. Check the screenshot of the email. The order was placed at 10:15am and the I scheduled the pick up at 4:15pm. I reached at around 4:10pm expecting my pizza to be ready in next 5 minutes and was not sure that this visit is going to turn out to be a nightmare. The name of the person at the front desk was Rick and he never cared to greet (not only me but anyone who came in). Firstly I was told that my order could not be found and when did I place my order (gave the order number and displayed the email on phone) So now the fun started, your order is not ready and It would take around 10 minutes to prepare. This was for my kid and and I was ok to wait for 10 minutes. After 15 minutes, I was asked if what was the Pop on my order, I said that there is no pop and just a pizza and cinnamon rolls. I waited again for 10 minutes and then I was told that the whole order was wrong prepared. I have lost my temper by now and said that I am ready to take whatever was made. Adding to this frustration, I was given a smile and told that my order was never prepared.... Really? All he said again was that I have to wait 10 - 15 minutes for the order to be prepared or he can give me a store credit. With all the snow and chill out there (4 degree real feel), I was in no mood of getting a credit not the pizza. Another note to add while I was waiting and observing, None of the employees inside the kitchen used gloves and they prepared each pizza with bare hands and running them all around in the toppings. I can see that already bad rating from others for the service they provide. Would never visit again even if I am dieing out of hunger.

There should be an option to put extra cheese on the Cheese Sticks when ordering online. I paid an extra $1 and these are worse than regular breadsticks. It's so little cheese that it just looks burnt. Pretty embarrassing if this is the standard amount of cheese. A ton of bread stick seasoning isn't saving these, but nice try.

Lol. Delivered to the wrong address the first time, took over an hour for the redelivery which they forgot half the order anyway. Called for a refund because in 2 hours they couldn't figure out 1 pizza and some sodas, and the girl in the background was cussing up a storm about me. Like it was my fault delivering food is too hard for them. Good job, Pizza Hut.