Cold Stone Creamery
1611 Sherman Ave, 60201 - Evanston
Recommended by Sluurpy:
2025
2024
2021
#116 of 182 restaurants in Evanston
Updated on
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
58/100
Data Completeness
61/100
Verified Dish
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📷 Photos (11+)
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Google Reviews
260
Google reviews
I am a long-time customer of Cold Stone, so was happy to have one close. Though Cold Stone ice cream is always delicious, I’ve had issues with every order I’ve placed with this store. My latest order appears to be less ice cream than I ordered, and it had an incorrect mix in. Costing over $20 for one item (photo below), I expect to receive what I ordered. The owner is very nice and personable, so it pains me to write this, but better attention to detail would go a long way. It would also be more of a positive experience if the store expressed a willingness to make things right for the customer when issues arise.
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I had the birthday cakre remix. Medium size. The woman was kind. The flavor was okey just not good enough for tourists. I mean to sweets and to big portions. Medium size im the us would be the XXL size in europe. Remember that when you buy any kind of things to eat/drink.
Google
I give one star merely because I like the franchise. I was very happy to patronize this Cold Stone creamery after seeing the black owned sign in the window, but.... there were 4 teenage kids behind the counter, no one wanted to make our order, a young lady stepped up, but she was clueless as to how to make a menu item, I also ordered a mango/ strawberry smoothie that still had frozen ice in it, and as far as the taste, I do not know what it was. Tasted like cold milk and ice. It's a shame that this owners business is being run like this. I hope there is a done kind of revamp because that was a terrible customer service experience.
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I came here with a party of 10 people. We all ordered our ice cream and got it but as soon as the last order was served and we payed our bill they wanted to kick us out into the cold 1 hour before closing! They didn’t even give us a chance to eat our ice cream! The teenager who took our order was very rude and commanded us to leave because of COVID-yet she wasn’t even wearing a mask! As of the time we went, all COVID restrictions were lifted. When we arrived at the store they didn’t say anything about not being able to dine in. I have been to other COLD STONE locations in the past and they let you dine in even during COVID. These people have an attitude. I would not recommend anyone going to this location due to bad customer service.
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Well, I don't know what to say other than Cold stone was always my favorite place until they close their location on North Halsted. We had great expectations and we end up with a bad taste in our mouth literally!! My ice cream left a greasy after taste and the lady used a lot of coconut and made it after a few bites inedible and my partner has chucks of ice. It was an awful experience and will never come back.
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Google
You can never be disappointed with the Cold Stone ice cream itself, though it can feel pricey compared to other ice cream places. I think things could be a bit better organized with basic things, like not having people sign their receipts with a thick name pen or filling up the napkins.
Google
Love Coldstone and especially love this location. So convenient, always clean, seems well run. Mostly I love the ice cream!! You just can’t beat it!
Google
Extremely disappointed in the service at this facility. We came in as a group around 10pm (closes at 11pm) and we’re practically kicked out even though we had just got our order. Very unprofessional & rude employees. None the less, we enjoy coldstone but this location was a bust. Customer service is very important especially in a food chain store & the 2 employees ruined the experience for all of us.
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