Chipotle Mexican Grill

I ordered in the app for pick up. My girlfriend picked up my order which included guacamole and chips. My guacamole was half full and they put a whole uncut chicken filet in my bowl. I was sick and hungry. They also didn't put a fork in the bag, which I didn't care much about because I had the chips, but an uncut piece of chicken breast and a half cup if guacamole? Then when she took my bowl back to complain, they said they would remake it, but put other customers who were in line before remaking my bowl. Then they didn't have all of the ingredients that were in my original bowl, they said the were out of fajitas gor the rest of the day at 3:46pm. Total disregard for customer service and I will never come to this Chipotle again. These guys have to do better.

The one thing I love about this location is its consistency. You can order safe knowing that 100% of the time they will ALWAYS forget something in your order. Utensils and napkins you ask? Well you better have your own because you'll never see any from this location. Don't order chips or a salad because you won't ever your chips or vinaigrette. Somehow everything just keeps getting more expensive and the quality keeps getting worse.

This is by far the worst chipotle in America they frequently miss order notes bad timing, portion sizes and will be out of many ingredients upon arrival they are severely understaffed and don’t work well as a team to complete orders will often have issues where you can’t use cash or have to use a card only. Everyone needs to be fired and new management needs to take over effective immediately

I ordered online because I anticipated that they were only doing online orders at the time of night i decided to get food. When i walked in the store i was greeted with the fact that they were, in fact, only doing online orders. However, 15 minutes into waiting, customers are walking through the door and able to order (as long as they have exact cash or credit card payment only). Long story short, this place is VERY unorganized, UNPROFESSIONAL, and a huge disappointment to the black community. We can do better.

If I could five zero stars I would. The staff is horrible. It's always dirty. Old food. Unsanitary which is odd during covid. Always out of food. Never have any dressing for the salad. Very odd. The worst Chipotle I've ever been to. Idk how they are still in business. Everything about this place is a negative.