Rubio's Coastal Grill

On 3/1/2022 around 8:30pm, I ordered Rubio’s for the first time on Grubhub, when I opened the bag of food and displayed it on the table, I noticed that a bite was taken out of a taco with teeth marks showing. This absolutely unsanitary, disgusting, and extremely unsafe. I know it wasn’t the grubhub driver because the bag was bagged neatly and it wasn’t messy, the food container that had the tacos was at the bottom of the bag and two burritos, salsas, Napkins, and utensils were stacked on top. When I called to complain to the night shift manager(Dory), she stated that she packed the bag herself and and she sealed it at the bag handles as the seal tape cannot be removed otherwise it would rip. She could not answer anything after that. Tip: Do not order food around closing time, it bothers employees at some restaurants.

I really hate giving them a bad rating but the food was just not good. The employees are very nice but when the food is this unappetizing I don’t know what sort of cost cutting the place has got to be doing. The lemonade tasted watered down and multiple patrons noticed that. The fish taco tasted as if the crispy fish inside had sat out and been re fried it was extremely hard in some parts of the fish and I had to pull out parts because they were hard like bone. The chips were not fresh tasting they tasted a bit like they were made in the morning for the day. The salsas were bad most smelled off and they were separating. The only food that was really edible was the shrimp burritos they seemed to be the only part of the meal that didn’t taste old. I really hope that these things will go back to normal someday before it’s too late because today I felt like I wasted $50 for food that I ended up not even wanting to eat.

Two starts because the food was standard issue Rubio's but tye service was atrocious. We stood there about 15 mins before anyone even acknowledged our presence and took our order. When we asked for salsa and lemons the female employee did everything humanly possible to avoid eye contact in order to ignore us.

Ok I have always loved Rubios so I’m posting that someone over there will read this. The shrimp is always cold and undercooked.they used to have the best shrimp tacos. My last experience was at the San Marcos restaurant but it has been consistent will every rubios I have been. I always order my order “extra cooked” and that helped in the past but now they ignore me and the tacos are not good because the shrimp is always cold and undercooked. So I won’t be going anymore. :(

Typical Rubio's in the area. Food was fine, but nothing to write home about. Cashier was nice and explained the options (I just wanted one, singular taco). It was a fish taco and was probably $2-3. Friends got the plates which were $10 and they thought the cost performance was poor (e.g. too many beans, tacos are small-ish, etc.). I did their survey and got a free drink though. Beans were tasteless.

A young girl working this morning (not a manager) had a very unwelcoming attitude when helping a older senior woman in front of me when she was acquiring information about a taco plate. She then proceeded to have the same attitude with me when I asked her to take out the salsa on my burrito. I then went to the bathroom, surprisingly my food was ready in under five minutes, she stated my order was ready and pushed the bag toward me. Upon leaving I saw her take the food out to the older woman and rudely placed it on her table without stating anything in a very cold manner. I don't mind being disrespected, but when I see seniors being treated poorly it is very infuriating.