Chipotle Mexican Grill

Terrible service. I used to work for chipotle, I ordered a bowl today and the worker gave me the absolute smallest portion of meat possible, I mentioned that that was improper portions and clearly too small and he continued to just look it off. I have never had this issue at any location, if light they usually are happy to put the proper portions. But in this case he acted like I didn’t exist. Definitely will never Return to this location but am more than happy to eat the others that always provide a great experience.

By far the worst chipotle I’ve ever been to. I hate to say it because I love the food but this particular restaurant must have some management problems or something. The employees are always unhappy, the place feels grimy, and one time when I was there there was a clearly sick employee running the first part of the line who kept sniffling and grabbing at his mask with his hands and then continuing to handle food and utensils. Never going back to this one even though it’s the most convenient location.

2.5 stars. So the food here is usually mediocre. 1/10 times everything is fresh and made well and the tortilla is completely cooked and it should be a 4.5 stars, but the consistency at this Chipotle is not good. Service is good and location is nice, but the quality doesn't measure up to my standards. Would rather eat at McDonald's 9 /10 times. Like I said once in a while they do a great job. I think the one at flower hill off via de la Valle is a little more consistent with the quality, but don't quote me as I haven't eaten at that one in a while. It was a good reminder as to why I have not been here in a year.

Chipotle is pretty consistent so I can say their food in our order was just like it always is. I'd like to day thanks to the staff today. We were in a hurry so we had ordered ahead. When we arrived at the time we requested our food was born where to be found. We were initially told that they had failed to look at their online order. How ever it turned out it was prepared and placed on the pick up rack, but someone else had taken it. The staff was extremely apologetic, expedited our replacement order, and credited us back for the purchase. Thanks again for the great customer service.

I visited Thursday the 11th around 1pm. I have no idea whos back there cooking, but this was my last straw with chipotle. 5 hours later i had extreme stomach pain, didnt eat anything after here so its definitely you guys. Its 2 days later and my stomach is still sick. Calling out of work. Im sick of something always being wrong with your food. I had a chicken bowl. Please pay attention to how you’re cooking your food. Won’t be visiting again unfortunately, your staff is friendly

"I got an email touting a "boorito" invite special for $5 entrees. It said to use the promo code "boorito" at checkout. I was online on the web. I went to checkout and there was NO OPTION to submit any promo code. It charged me full price. I went to the location to get my food and asked what could be done - and the answer was "sorry, it's a corporate problem, there is nothing we can do." So, I got charged some $30 and NOTHING WAS DONE to compensate me for Chipotle's screwup. I just used the last of a $100 gift card to Chipotle to pay for this, and so far all I have gotten for rewards is "chips & quacamole" - for $100? Just check the email you sent out at 9:00 am on Sunday Oct 31s, 2021 about the BOORITO special. Also - the "Submit" button on customer service doesn't even work. This entire Chipotel experience since I paid $100 for the gift card has been awful - just awful. Also - the online chat, and survey options are useless - they do not work. I have now wasted an hour on this problem and I can see I am not the only one. Too bad for Chiptle, I hope your stock goes down by 90%, it's far too overvalued already. Even when I went to the store I had already been told - well you already paid full price so there is nothing we can do. I wasted a $100 gift card on the horrible customer experience. Worst rewards program in the industry. After $100 all I have received is "chips and guac mode is turned on" BUT I CAN'T GET THEM!!!!

This chipotle location in particular is ALWAYS slow. They will have 3-4 people working front of the house, 1-2 cooks in the back and at least one person on to go order duty. Seems like it should be enough people to satisfy the demand for this location. However, every single time I have ordered online for this location and showed up at the “order ready time” it takes 15-20 minutes PAST that time to get my food — oh and multiple promptings of the idle crew that I’m waiting still. I really wish chipotle would make it standard that if they have to go orders that haven’t been filled and customers are there waiting for their order, the to go orders would be made by front of house people even if there is a line. The to go order feature should be treated as if that person is now standing in line for the food with other in person patrons. This all seems to be unique to this location in particular and the online ordering feature works very well at other locations.