Chipotle Mexican Grill

I have never had bad service at this Chipotle. The staff is always friendly. This particular order I walked in and placed my order and took it to go. I have ordered through the app in the past as well as dined in at this location. I can never finish my burrito bowl so I always have leftovers for the next day.

Typically a good location. They have ran out of chicken on more than one occasion that I have visited in the last few months. Can expect a line if you visit during prime hours of business. Would not recommend visiting at night, as the quality of food and amount of food available is not great as you get closer to the end of the day.

Tired of coming here and receiving poor service. I came here today to get a bowl after waiting in like for 10 minutes I was told there was no steak. I asked what they were going to do in place of having to wait another 15 minutes for the steak to be cooked. Everyone on the line looked at each other and didn’t say anything, the cook on the grill laughed after I explained that I should receive a percentage off or at least a free drink. Very poor service. Every time I come here it’s something. Nobody bothered to get a manager or say anything we stood in line as people passed around us and eventually left after nothing being said about what they were going to do.

02/11/22 Horrible, disappointed I was told I had to wait 20 minutes for white rice 30 minutes later they announced it will be 20 minutes for rice, I asked the girl at the counter what was going on and she rudely snapped at me "you can leave. I don't have to serve you. Get out! I asked for the manager and she said to ignore her I'll write her up later, 15 minutes later they announced no more brown rice it will be 20 minutes for both rice, the woman behind me asked about the white rice my autistic child will only eat the white rice and the same rude girl told her "you Gan go somewhere else, go on." The manager came over to talk to everyone ND the woman told her. She replied we can make it without rice and it's no charge. I excused myself and drove to Amherst where everyone was smiling and polite. Not compensated at all. It'll be a long time before I drive from Lagrange to be talked to like that!!!!!!! Picture from another visit.

Over the past few months the service has gone way down. I always order the same thing and it used to never be wrong. Recently tho everytime my order is wrong. The non meat protein I get is now always meat which doesn't bother me too much but what if I was vegetarian? They always add the corn salsa on top which I never order because it ruins the food for me. Yet every single time it's been put on my bowl and I have to waste a good portion of the food trying to get the corn and onions out. What happened guys? Yall used to be so good.

I feel like this chipotle just really needs a legit manager. Seems like a bunch of people working here who don’t really want to help you. And there doesn’t appear to be a manager. Customer service lacks. If it wasn’t the only one around then I wouldn’t be here. Came in 15 minutes after they opened. I was the first person to the front to order and they had no steak still. I asked if there was steak and the cook in the back mumbled something inaudible and the server looked at me and I said how long and the cook from the drink station yelled give me a minute. I gotta hydrate. My thing is that they had been open for 15 minutes and I was the first person in there and they didn’t even have all the food out and then an attitude like I put them out for ordering today. PLEASE CORPORATE. Get this place in shape. Get them a manager. I have stories upon stories. This was just todays.