Chipotle Mexican Grill

I ordered two chicken bowls. When the cashier billed the item, she billed one steak bowl and one chicken bowl. I asked why. She was not responding rather she was billing other customers. I was literally standing for few minutes , then I asked again. This time she told that my co worker told that one steak and one chicken. I replied her we don't eat how can I order steak one. She then continued to bill others without answering. then again I called the person who packed my food. She was also not interested. Finally after few minutes, the cashier discussed with the person she told that I added double chicken, so we can't change the bill. I said that I have seen that you are not added double, but she refused and went back. Again, I stood for few minutes and came back. I complained about this issue through online. Till now I haven't received any response. One more important thing to add. On Jan 31 I ordered and I got free plastic pieces in my food. See the picture

I don’t give out 1 star reviews all that often, but I’ve had some of the worst experiences here that I’ve ever had at Chipotle. They are CLEARLY understaffed and I would recommend this location be shut down if they can’t hire more employees. My online order was over 15 min late on 2 separate occasions. Both times, there were less than 3 employees and over 10 people waiting on food. This location is a disgrace to Chipotle’s good service and convenient mobile ordering system.

Ordered online for 7:10 pick up. Incredibly slow service. Kids working To-Go didn't seem to have a clue what they were doing. Employees walking around aimlessly, looking lost. Arrived at the store at 7:10. Waited until 7:30. Was told all of the 7:10 orders were out. When I told him to check again, it was sitting on the counter in front of him. Got the order home and the entire thing was wrong. I understand that finding workers is tough, but train the ones you have to do the job correctly.

This place should close for good period. Why waste your valuable time during lunch break. Lunch will be over by the time you get your order. You don’t know you have to place an on line order until you get in the door. After you order then it’s a 15 to 20 minute wait. By that time your food is cold already. Last time coming here, this place sucks. Go somewhere else for fast lunch. Your wasting gas and time.

Great service! Store was clean and the customer service was great. The staff was friendly and Bre (I'm not sure if I'm spelling her name correct) but she was helpful, patient and approachable. She was quick to provide assistance. I had moments where I was unsure and she gave the space for me to place my order how I wished. It's nice to go into places and have helpful prompt assistance.

Perhaps the negative reviews reflect a different manager because Nick, the manager during our visit, was exceptional. He made the visit with my three daughters the best I’ve ever had at a Chipotle. I normally split a few burrito bowls with my girls, but he did it all for us. He went above and beyond making sure we had napkins, forks, and tortillas for everyone. It was such a blessing I actually went back in to take pictures and leave a review.