Panera Bread

Ordered delivery through Panera application for lunch. They use Door Dash to deliver food and driver took wrong order. I NEVER received my food, was charged for the food and call 3 times went into a call tree and basically got disconnected all three times. HORRIBLE SERVICE AND NO WAY TO GET IN TOUCH WITH A MANAGER! DO NOT RISK YOUR MONEY!

I was sad to give Panera a two star, but this has been the only Panera location I have experienced this at. Early last week, I ordered the pick two (broccoli cheese soup and chicken salad sandwich). There was about a table spoon of chicken salad on the sandwich. Tonight, I ordered the same thing and got this. The lack of chicken salad on this sandwich is disappointing. I only took this photo after taking my first bite and getting a mouthful of just bread. I have had this meal many times at other locations and know that this is not the standard. I made my online order at 8pm, so I would have understood if they let me know they were nearly out of chicken salad. I would have been fine ordering something else. However, giving me a sandwich like this is unacceptable.

This fellow and another lady were very helpful. The two of them went out of their way to help me while 5 others ignored me, and forgot part of my order. This fellow brought cream for my coffee, was mopping, carried my food to the table, I use a cane, and gave me a sample cookie. The other lady reminded them of my bread. The reason I come is for the large Sourdough loaf. It was after the lunch rush and I am sure the staff was tired.

National chain, you know the place. They have great bread and bagels (especially the cinnamon crunch), fresh salads, sandwiches, soups, etc. Always a good stop for all you can drink coffee. In addition to the soda fountain they also have nice teas of varying degrees of sweetness. You can really control your food choices as everything is marked with vegan, gluten free, calorie count, etc. Recently they offer a coffee club subscription that is only $8.99 a month and you can get coffee multiple times a day. If you live anywhere near a Panera or plan to get coffee there at least 1-2 times a week, its totally worth it.