Firehouse Subs

Firehouse Subs in Durant is hands-down one of the most awesome places...great sandwiches, super friendly staff and ready to help in a pinch. I have placed a last minute order for a large group for post-funeral reception and even for smaller group with just 24 hours notice. Always there, always fresh and always delicious. Thank you!!

As soon as we walked in the door we were greeted. They asked us if this was our first time at Firehouse. Since it was she was very helpful with everything. As for the food... Be careful getting a large unless you have a huge appetite. I ordered a large bacon ranch sandwich, when it came it could have fed my whole family. The establishment was very clean inside.

I’ll start with the good. I always get the hook and ladder with no mustard. I love the sandwich! However, every single time I go in there, I might get a greeting from the staff. It’s usually a glare, like I’m wasting their time. Two visits ago, the meathead behind the counter seemed frustrated they were so busy (it was a Saturday). He literally looked up and told one of the crew that “if they want their food they can f’n wait”. Super unprofessional every time I see him working. I get it, but EVERYONE is short staffed. I also always ask for an extra pickle spear (they’re so good!), and I never get it. Not a big deal, but idk, read the ticket? Prolly won’t be back until the customer service improves.

Let's start out with the good... the food is tasty and well prepared and the restaurant is usually pretty clean. Unfortunately, the service is where they suffer. I live in Durant so I eat here every couple of weeks and I know this is consistent. Sometimes it's better and sometimes it's worse. Today was worse and I walked out after standing at the register for several minutes at lunch. The biggest problem was that I was the first person in line and no one acknowledged me. The manager was making sandwiches and they seemed busy despite the restaurant only being about 25% full. My best guess is they receive a lot of online orders. As a manager myself I realize that staffing is more challenging than it has ever been but I would recommend that they at least greet and take orders so that instead of patrons standing in line, they are able to get their drinks and sit while they wait.