Taco Bell
4875 Merle Hay Ln, 50310 - Des Moines
Recommended by Sluurpy:
2021
#371 of 381 restaurants in Des Moines
Updated on
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
46/100
Data Completeness
56/100
Verified Dish
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📷 Photos (11+)
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Photo 1 / 11
100%
Google Reviews
872
Google reviews
Worst place ever! Can’t ever get a meal there after 5pm. Not sure how the place is still in businesses. This is the 5th time in the last two months I stopped by to get the family dinner on the way home from work and every time it’s something different.
We ran out of food.
The fryer boiled over and we’re cleaning it up.
We’re only making food for door dash.
We ran out of food.
Tonight it was we are short staffed so not serving food.
Yet every one of these visits there’s a ton of younger adults out back smoking cigarettes in there cars
.
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I made a mobile order and when I got there, they said they were close so I tried to cancel my order and the next think I know, they processed my order. I went back to the store, and it was clear those two guys working at the window were not taking my concern seriously. They even told me to “Find something good to do.” Those two guys who closed on May 20, 2022 need to get fired: one was wearing a yellow hoodie and the other had a neck length hair. I will come back here again and keep in mind that I have been a loyal customer for years. If you don’t wanna lose your money for nothing, don’t visit this place.
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Google
Worst experience of all time. Pulled up at the drive thru around 7 PM, prime supper time, and they told that they were only accepting online or mobile orders. Weird, but I obliged, pulled over and ordered my food through my phone. Pulled back through the drive thru and gave them my name. Waited at the window for at least 25 minutes. FINALLY received my order and not one damn thing was right. Rather than refunding us or replacing our order they did absolutely nothing. If I could give this negative stars I would. The Taco Bell franchise should be ashamed that this store even exists. Avoid at all cost.
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Google
Just had my third straight order at this location messed up. Screen is correct every time, but someone can't seem to grasp holding the ingredients as requested. Today they didn't even apologize after I had to go back through drive thru, just said pull up to the window. After another 5-7 minute wait, just handed me a bag with the correct tacos. Again, no apologies. Tacos and 5-layer were barely wrapped with half the toppings spilled out into the bag. Had to supplement with my own and re-wrap when we got home. Done with this location. Three strikes, I'm out!
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Google
Employee was standing out in the parking lot smoking weed talking to someone sitting in a car. They wouldn't take mobile or drive through orders while he was outside. So I sat there, curious and waited to see if they started taking orders when he went back in. 15 minutes later, he went back in and they were taking orders again. So they don't take orders while they're outside smoking weed in the parking lot. I was very angry. Drove 20 minutes out of my way for taco bell and never got food because I was so irritated. Will be calling store manager tomorrow.
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Google
one day I go through the drive thru after paying for a mobile order. The person tells me they are unable to make it due to lack of workers. I don’t blame anyone working at this Taco Bell, I blame Taco Bell itself. However I payed for the order and could not find any way to get a refund. Another day I go through the drive thru and they tell me they’re only accepting mobile orders after they made me wait at the order box for almost 5 minutes without a single word. Poorly managed, likely not enough workers because Taco Bell doesn’t want to pay their employees fair wages.
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Google
They seem to mistake the sunrise ( mixed flavors) drink for only the cherry at several locations. Other than that, give them a pat on the back! Pandemic/ economy crisis has definitely affected them! They made up for the mistakes, with a friendly attitude!
Google
They r full of *hit. A woman said there’s no doordash system. I have 2 customers who ordered their food. She told us. Get out of the line. Rude!!! Texted to 2 customers and my boss in their parking lot. Found out they wanted closed early at 10;30pm. Looked up in google says 12am. Wow!! Lazy employees
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Google
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