Potbelly Sandwich Shop

Take all my stars!!! The staff here are FABULOUS. I placed an online order for pickup, and upon picking up I discovered the sandwich was not correct (I live far away, so I wanted to make sure it's what I ordered before it's too late to do anything about it - i.e. by the time I got home). The bread was not what I ordered, then I peeked inside and saw the filling wasn't correct, either. I notified the staff, and they profusely apologized and instantly remade it to be what I ordered. They kept apologizing the whole way through, and I had to stop them! Haha it's just a sandwich, all good, and luckily I found out about it there and not 50mi away. They remade it to perfection, and my dog says a big WOOFTHANKYOU for the other sando, as he was the lucky recipient of that one. :) (They told me to take it, as they'd have to throw it out otherwise.) Thank you for making my absolute favourite sandwich ever and for being so kind, to boot. Icing on top! I don't want to say "this is what all customer service should be like!!" because, quite frankly, they went above and beyond, but I've been made to feel like *I* am in the wrong if/when this situation occurs, so it was refreshing to have them acknowledge the mistake and remake it without a fuss. I hope everyone working that day gets 1,000 cookies! You made my heart all warm 'n fuzzy, and I really appreciate your kindness.

Happened upon this sandwich shop close to where we finished our bike ride and the food was great! I definitely recommend it 👍😃!

I came into this Potbelly around 7:30 on a Monday, and I was the only person in here. Kind of bizarre how empty it was, but the service was great and food was delicious. Very satisfied with my experience.

They did a great job!! Our location ordered last minute because a different restaurant canceled our order. They where able to help us, on black Friday, place an order and have us pick it up. The lunch boxes where great the chips where all there and the cookies where packed tightly. Even put the pickles in a container. Thank you guys!!

This location has the friendliest staff, it is extremely clean and they use soap when they wash their hands between customers! The sandwich was absolutely amazing, can you say that about a sandwich 😃 I think it's the best sandwich I've ever purchased. I will definitely be visiting this location again, I've never eaten at any other location but once I find a good one I like to stick to it.