Pizza Hut

I say friendly staff a lot in my reviews so I will say it again a little different way, the waitstaff treated us like family and I don't mean that in a "Uncle Mike is visiting so be nice" way, more of a "your favorite Uncle is HERE!" The lunch buffet can get a little picked over but say something and they will bring fresh pizza out. I didn't take a picture of the food but one corner of the restaurant has a fake door and set up that I thought was cute.

Over the weekend we placed a $50 order to this location. Two of the pizzas each arrived as 1/2 cheese which was not correct. One was ordered as Pepperoni Lovers and the other was ordered as Meat Lovers. I immediately called the local restaurant (as guided to do within the Pizza Hut app) to let them know about the error and to ask for replacement pizzas. I would be glad to send the incorrect pizzas back to the store, I was not looking for a discount, refund, etc. I only wanted what I had ordered. The young lady who took my call was adamant that I had placed the order incorrectly. I have a screenshot of my order within the Pizza Hut app and I clearly did not order 1/2 cheese on any of my pizzas (that would have taken an extra complicated effort to even do). She then informed me that the manager was "too busy" to speak to me when I requested his assistance. I was then informed that if I wanted my pizzas replaced, I would have to drive them to the store myself. So, my husband grabbed the two pizzas and drove to the store. He was able to speak to the manager, who still continued to defend that the order was for 1/2 cheese on both pizzas. The manager refunded our $3 delivery fee (which was not requested by us by the way so the effort was appreciated but did not resolve the true issue at hand). He also informed my husband that he should have called "the app," and not the store when we discovered the problem. I'm not sure what he means by that but it makes no sense to not call the actual restaurant who created/delivered the food especially when on the order receipt within the app, it lists the phone number of the store the order was placed with. In the end, we wound up with two replacement pizzas (we handed over the incorrect pizzas); the $3 delivery fee refunded; a later than planned dinner; aggravation for being treated so poorly; and an email from the local franchise telling me they plan to speak to this location about customer service. I feel like the entire situation was poorly handled and had they just offered to send replacement pizzas, there would have been zero issue. I would have been glad to even tip the second delivery driver. I do not recommend ordering from this location if you expect any customer service should your order be wrong.

Even with only one other customer eating in the restaurant, I still had about a 10 minute wait before being seated. Pizza was good. Staff was courteous. Restaurant was clean. It sits along a service road which, if you are not familiar with it, can be a pain. This restaurant has two LCD tv’s which usually have football games playing on Saturdays.

Very terrible experience with this company, I ordered a pizza at 3:11 PM. They stated it would have arrived in 30-45 mins, I gave them time over before I called to check on the pizza. When I called, they stated I didn’t provide my apartment number and that it was already delivered. I stated, no that is incorrect, I did provide my apartment number and if you guys couldn’t locate it then they should have called. I had no calls from the restaurant, so when I asked when would it be delivered they stated another 30-45 mins and I said no that is unacceptable I already waited over a hour. So I asked to speak to the manager John/Anna. He stated he would cook another and have it delivered they got here pretty quick. So when he arrives I asked him is that the fresh cooked pizza or is that the old pizza and I told him oh no, I’ll be up there. I don’t want that, when I got that being a paying customer I was UPSET due to the poor customer service and how I was POORLY treated. I’ll never purchase from them again.

I don't know what's happened to pizza hut but this is the second time I got a not so good pizza along with crust not right. Toppings lacking and hardly any sauce on it. I guess that's maybe why they have a help wanted sign. Won't be back. For the price I paid should of went to a top end pizza place. Sorry pizza hut you've lost another customer.

Ordered a Big Dinner Box with breadsticks. My breadsticks were missing the marinara sauce, the wings were put in one of those big plastic wing bowls and smashed down to fit in the pizza box, I was short a wing, and my pizza was smashed due to the oversized wing bowl that was forced to fit. I immediately called and asked for a refund, and they offered to credit me for the amount of my order. Ok, fine, except now that I want to use it, they have no record of the credit. They have lost my business for good, and I will now be picking up from the Mellow Mushroom, which is closer to me anyway.