Firehouse Subs

I have been going to this firehouse subs for over 5 years..walked in and was greeted with an unwelcome hello..Ordered a Philly cheesesteak with no mushrooms..I asked for an extra pickle spear like I have done over the years with no problems or charge..when I received my order I asked if the extra pickle was there and was told no but was going to get one for me when I would guess the franchise’s owner told the server not to give one..I asked politely and was told there is a shortage on pickles, a flat out a lie. They want to profit from my years of rounding up my total, the owner needs more training with customer service..

We ate here for lunch today and the staff was incredibly unfriendly. They weren’t necessarily rude when WE ordered.. but as we waited for our food we saw one specific older woman be so rude to numerous customers! It was really bad! She got noticeably angry when a really large group walked in (they were pretty busy at the time). Then one lady asked if she could get her cups to get drinks while she waited for her order and the old woman yelled at her saying they have way too many online orders so she needs to wait. A few minutes later she YELLED from behind the counter that that same lady had too many chips and was freaking out yelling at the staff to go get the chips back- it was SO BIZARRE!!! We all felt soooo bad for this woman who had a little girl with her.. we had small talk with her in line before all of this and she was so nice. The lady was apologetic saying she thought the kids meal came with chips but that old woman looked like she wanted to spit on her. It made the whole place so uncomfortable. Once we got our order my sandwich came out wrong but I was definitely too scared to even mention it lol. I won’t be back to this location.