Chick-fil-a

Only reason I’m giving it a 2 star vs 1 star is because we frequent this location. Well we use to, today changed that. My wife ordered us Togo food. We live 25 minutes away. My daughter has to be on a strict diet due to health reasons. When they got home we noticed her food is missing (salad) and the fries were half full. When we called the location they offered to bring the salad to us. Which would have been fine but once again we are 25 min away. So instead of trying to accommodate us they “gave” is a free salad on the app. WE ALREADY PAID FOR THE SALAD.

I ordered on the app before breakfast had ended but couldn't receive my order when I had made it the the restaurant. I got to the restaurant at 10:30 then got to the window 20 minutes later. Instead of giving me a refund they just gave me something else and didn't have great customer service. The worker said to his coworker," I'll speak to her" before I was greeted like it was an inconvenience to them. They did not know what drink I wanted ( mocha ice coffee) even though I had ordered it multiple times before and am a regular there. One kind employee knew and made it for me. I'm beyond disappointed especially because I attempted to eat the food (which was cold) and couldn’t. I had a dental procedure and couldn't eat what they gave me but I could’ve my original meal which was softer and easier to eat. This has not been the first time this location has treated me like this or worse. Normally this wouldn't bother me but the disrespect that comes along with this location is disheartening.

This chain never fails to please me as a customer. Their food is fantastic, staff is just above amazing. They even treat my service animal. I do not know how this company always manages to maintain such extrodanary employees, but they nail it. I've never met an employee at this company that did not have a smile, worked hard, and did it accurately and efficiently. All while professing, It's a pleasure. Thank you each for your hard work and always a great dining experience.

Hopefully this was a off day for this location. But the 3 young guys outside taking orders were goofing off so much that they waved vehicles forward and not paying good attention they forgot to take our order and when we arrived at the drive through it threw them out of order. However the young lady at the window handled it very well and was very pleasant. She took our order and just rolled along with it. So good job on her part. Oh well, maybe next time it will go smoother. At least the food was good.

This location is consistently NOT up to chick fil a standards! I waited over 20 minutes in the drive through this morning and I was 3 cars back from placing my order at the speaker with a single file line! I asked three separate times for my sauce and they never did get it right! I would never leave a bad review for just one bad experience, but there’s been too many at this location. Hopefully management will start to take some corrective action!

I’ve visited I have visited great Chick-fil-A‘s across the southern United States and never have I been to one slower than the one I am sitting in now. Time after time they seem to amaze me in how slow they complete my order. After waiting in the drive-through for almost 30 minutes my wife and I pull up to the window and are pleased to find they are out of what we ordered on the app. Get it together Chick-fil-A.

Drive thru took 30 minutes most of which was spent watching cars that ordered after us be told to skip the line in front of us. By the time we made it to the window, we had to wait on the car in front of us because their food wasn't ready. Perhaps if the order of cars was maintained, that wouldn't be a problem. Will look elsewhere for "fast" food.