El Pollo Loco

It took 20 minutes for counter service (for two)....the pre-orders and pick ups were their priority, not the folks at the counter. I liked the food, but it was not worth that wait. It would have gotten 5 stars if not for the priority towards food pick up... there needs to be better organization, or just close the doors and allow for drive up only if you don't have enough help.

My review is very similar to others, every once a while I get fast, friendly service and the food quality is usually top notch and most of the time the workers there are pleasant however there are times like tonight where I arrived at the drive-through during business hours and the business is flat out closed with no sign alerting customers who were just waiting there or no intercom to come on to let guests know that they are closed. This business has closed before posted closing hours several times and there are no signs anywhere posted. I usually go to the Pollo Locos on Highway 6 as I never have issues with the quality of their food and their customer service is always top notch, this one happens to be right by my house so it's most convenient but I'm usually hesitant to go there for several reasons...

Yup, same dude that people be complaining about shoving the food at you served me in drive through. He’s the main grill guy and does the cutting. He’s been there the longest because I’ve seen all the staff change and he hasn’t. I’ve been here enough times to know they absolutely don’t care about customers. Went through today, asked for extra sauce, he “acted” like he put in extra sauce then started to make fun of me with the others. You know they are talking about you when they saw me looking at them while hearing the whole thing and chuckle. He thought I drove out but I stayed. Heard everything. All the other employees laughing with him. Yeahhh this place, avoid it ppl. Not worth the abuse.

Place and quality has deteriorated significantly after they re-opened. No personal going around cleaning tables, trash cans are overflowing so people leave their trays with trash all around. Food quality is also bad. My cole slow was sour (like almost going bad), the chicken was gummy, and my wife found a GREEN FLY in her salad bowl. Do I need to tell more? Muy mal, Pollo Loco!!!