Domino's Pizza

Update: I filled out the form you requested. I also sent in this same information on the website when my order was missing. The website offered me 60 points on the app, but no option to get a refund or get my missing food. After filling in the information on the app, I had to call the store to speak with someone about the issue. In all, I spent about 20 minutes trying to figure out a resolution. We normally don't have an issue with this location, but yesterday I placed an order. It showed up and I was missing an item. I didn't realize it until the delivery man had already left. I tried to report it on the app, and all the app would do was give me 60 points for next time for inconvenience. I called the store and asked if I could just get a refund on my card for the missing item. I was told that they could not give refunds, but could only credit my account for next time. I have never heard of not being able to put a credit back on a card. I ended up just having the missing item delivered again. It showed up over an hour later and we were done eating by then, so I just put it up for the next day. Very inconvenient.