Wendy's
12611 Louetta Rd, 77429-5136 - Cypress
Recommended by Sluurpy:
2021
#167 of 259 restaurants in Cypress
Updated on
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
46/100
Data Completeness
61/100
Verified Dish
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📷 Photos (10+)
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Photo 1 / 10
100%
Google Reviews
670
Google reviews
Everything was fresh, correct and I was not asked to move forward to make the window time look like they were faster! The service was EXCELLENT! The employee who took the order to his time, and made sure our order was correct. The window employee was VERY POLITE, and even asked to make sure we got everything. I will go here anytime!
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Google
The food was fresh, but I gave it 3 stars based on a 25 minute wait in the drive thru time during lunch. I watched people try to enter the dining room, but the doors were locked, so that wasn't an option. Definitely don't go if you have a short lunch break. Be sure to check your food before leaving the drive thru line. I had a missing item and had to ask for it, as well as condiments (they don't offer them).
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Google
The service is so slow here....drive thru and inside. I waited inside for 20 minutes at the register for someone anyone to take my order much less acknowledge that I'm standing there. Everyone looked at me a couple of times but no hello or I'll be right with you. Smh if I wasn't already out of my car in there and starving I would have left. Luv Wendy's but this location needs some customer service management
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Google
I get it, you probably didn't have enough employees to stay open, but...
The app said you're open until 8pm, I made my order, PAID, got there at 7pm, there was a sign on the drive thru saying you closed at 7pm. I got to the window and an employee yelled through the window "we're closed" and turned his back on me.
I'm not too bothered by the early closing. I get it. I am bothered that I already paid for my food and no one was willing to assist with a refund (not that they knew that's what I wanted).
Further, after clicking cancel on the app it timed-out and I don't know if the transaction cancelled and I can't check since it was on my company's credit card.
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Google
Extremely hot in dining room. Drink machine was broken in dining room and drive through (only water available), though they didn’t mention it nor was there a sign and was charged for drink. Long wait for the food, yet fries were cold.
Google
Had not been to Wendy's in over a year, as they always forget item. Today I sat in drive thru for 30 min, got 4 for 4. Then I got half way home my burger was not in a bag and I had 3 nuggets. Drove back just got a I am sorry. Surprised they are still in business.
Google
Food was good. Lobby/inside is occasionally closed as they don't have enough employees. Big hiring sign on the front window.
Google
They have been closed for sit down dining for who knows how long. The plandemic is long gone and yet they still lock the doors and only accept drive through. Hey management, or franchise owners, you are losing business because many people prefer to go inside and eat. Can’t think of any other fast food restaurants in the area that don’t allow sit in dining right now. This is Houston, Texas, not CA, or NY. Wake up.
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Google
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