Applebee's

Dinner with the family. Daughter wanted to try the flamin hot Cheetos wings. Overall good experience. They were pretty crowded but short wait. Good service. A little bit noisy with all the people but still an enjoyable meal. My chicken was really good. Wife and Mom got steak, said they were okay. Daughter liked the Cheeto wings.

The restaurant was freezing the whole time I was there. I thought that the heater was broken or turn off. My party of 7 as well as other guests complain about the cold. One of my fellow party members complain about the cleanliness of the women's bathroom to one of the employees and receive a laugh rather than being told that they will take care of it. I was told that all the stalls were dirty and there were no paper towels. The service was terrible. Too much time was taken for the waitress to check on us, refill our drinks. We watch her visit other tables and the bar, but never our table until, food was brought from the kitchen. I ordered a house side salad and soup and it took over 30 minutes to get my salad. I am glad that I didn't order anything else. The last time, I visited applebees was three years ago, and my experience this time was even worst. I have no desire to return. I thought about giving zero tip, however in the end I decided to leave a 15% before tax tip. She should be grateful, she got anything tonight. The hostess, seem to be new as well, and needs more training, on seating first come, first serve, especially when the restaurant's tables are 60% empty.

I was so disappointed. I go there fairly often as it's close to home, but this time I was surprised, 1st we were left standing at the hostess stand for at least 5 mins while they stood around talking, which is unusual cause they are usually right there to greet you. Our waitress Caitlyn was very nice and did the best she could. Everything was fine with our appetizers especially the pretzels!! But with our food, that's a whole different thing. My son and I had steaks done med, they were both cooked well done and were very very dry. My daughter had wonton which didn't come with our food hers came bout 15mins later AFTER we brought it to our waitress attention that ppl coming in after us had gotten there's already 😒. I left most of my meal there and I never do that. We talked to the manager and he took our steaks off the bill but I left hungry. I'm really disappointed cause that's always been my go to spot when family visits from outa town. Hopefully it was a one time thing.

Update: 2/7/22 the manager called me to rectify the situation. He took my concerns serious and apologized for the inconvenience. Instead of 1 star, I’ll rate 3 just off of the managers great customer service skills. Thank you Dennis. Went to this location 2/6/22 and while the wait time was short for my to go order, the young lady who brought me my food didn’t speak, smile or acknowledge me saying thank you to her. She simply handed me my food and went right back in the building. So much for good customer service. When I got home and opened up my container of the blonde pecan cake, pecans were already all over the container, when previously ordering from here and the location on Airport, the pecans came in a little cup just like the icing does. However, no big deal. When I went to get a piece of the cake, it was hard to slice. I put it in the microwave and it still remained hard. So now I’m wondering does this location serve old food or do they just not care about quality. I will not return to this location to order anything, I’ll just drive further out to the airport location. If I could give 0 stars I would. I will be reaching out to corporate as well.

Went there and a rat ran across the floor. I didn’t see it but my partner did and the table in front of us did as well. The manager eventually came over but he seemed so nonchalant as if it was just a minor issue. We cancelled our order left, I will not be returning. SN: Our server was amazing though ❤️