Zaxby's

Haven't been to this location in about a year, because you will always find hair in your food. Went while I was on my break and this location still keeps serving hair in their food... Wear your hairnets don't nobody want ya'll nasty hair in their food. Everyone please take your time to just go to the Schomburg Rd. location, they are always quick, efficient, and will never find hair in your food.

So my husband came here two weeks ago and ordered us two grilled chicken salads. The meat was so old and hard and wasn’t even slightly chopped. I called them the same day, gave them the receipt number and whatever else he asked for. The guy told me, my husbands name would be wrote down in a book, here it is today. I come sat at the drive through window for about 8 minutes. I felt that was not fair to the others in line so I drove around and went in. Waited another 10 minutes and was then told, they did not see my husbands name and did I have the receipt. I was never told for him to keep the receipt if so I would have gotten it from him the same day. Why would I need a receipt if I was assured my husbands name was going to be written down! I own sever business and my word is my bond, not only does it build trust but shows a customer that you respect their money. Our money was not respected!!

They rush you to order at the drive through window to the point that they misunderstand your order. Then get an attitude when trying clarify or correct the issue. I understand and sympathize with short staffing being in healthcare where it’s always been short. Please train your staff to deliver positive service regardless of circumstances that customers can’t control. The last three visits to this location were the same bad customer service, the last visit the store was crowded today it steady but not overwhelming.

We pulled up and the line was too long so we went inside, and got to the register and the lady said "one minute." Well 15 minutes later we finally ordered and got our drinks which we got a diet dp and a coke zero and the drink machine was out of flavor so it was just carbonated water. Finally our food came and one of the meals was short on fries and all of the bread was hard as a brick but the three pieces of chicken were good, and we got fried cheese bites, but the cheese was not cooked so it wasn't melted in side.

Update 6/15/22: The manager Brian called and apologized about the poor quality of food I received. He told me that my meal would be replaced at no cost, whenever I came back. His call meant a lot because most managers aren't calling the customer personally about a complaint. 6/13/22 Went literally 10 mins ago. Got home with food and EVERYTHING was OLD and COLD. It's sad people spend there money at these restaurants and can't even get a decent, how meal. This is why I cook almost every day.