Papa Johns Pizza

This is the third and probably the last time we will order from this PJ’s. Every time there is something wrong with our order or they’ve forgotten something. This time they forgot to cut it (the photo is when my husband was cutting it) and it wasn’t cooked all the way through. We even asked for well done but it wasn’t even regular done. We also paid for extra sauces and they didn’t include them.

We ordered 60.00 worth the pizza that arrived cold and delivered by a rude driver. My pizzas were not sealed nor in a hot bag. My wife and I tried calling the manager 12 times between the both of us until they said closed and never got a manager and was hung up on! I have never ever received such horrible service and horrible customer service! Never will I ever order from them again! I will be going in the morning to have my money refunded!

The manager lady was very courteous and compassionate. I went in for a small pizza at the end of 10-mile bike ride in the middle of a >100-degree day. I asked if she'd be able to refill my water bottle for me because I was dying of thirst, and instead she brought me a whole bottle of water, free of charge. It was such a nice gesture.

Just did an order online. The Shaq Pizza. The pizza took longer then expected due too one driver. The pizza was cold. Called and spoke with Manager name Lynn. He asked me to bring the pizza back or wait another hour for a replacement. If that's the case I would have chosen pickup instead. Advised that I would like a refund because I'm working from home. He was not friendly. Said 7-10 business days for a refund then hung up. Wow.

Order took over two hours to be delivered and when it was the entire order was cold with no apology. I can understand being backed up and busy but not delivering hot or edible food is no excuse. Clearly it been sitting for some time out and rushed being made. Why not make it til you could deliver it??? It was already late, not complicated. Tried to contact customer service and they couldn’t even get ahold of their store and had no solution but to fill out a survey and be contacted 48 hours later. I’m in customer service and this is not how you treat a paying customer. If you wouldn’t eat it yourself then don’t deliver it. Skip this business and spend your hard earn money somewhere else that cares and wants to make the customer happy.