Tropical Smoothie Cafe

I was a customer since the new location opened. The food was great. But lately the food and service is not at its best. I purchased my meal online and I went there to pick up. My order was not ready so I waited almost 20 minutes! On top of customer service being bad. My order was overcooked/burnt! Unfortunately Tropical Smoothie Cafe has turned me and my family off and they have lost some loyal customers.

Ordered two hummus veggie wraps with maple sweet potatoes. Ordered extra onions and roasted red pepper for one of my wraps. The avocado was SO salty. There was like 3 black beans per wrap, no pickled onion at all, and . It was 90% romaine lettuce. The avocado ruined the whole thing being so salty. Then the sweet potatoes had NO maple flavor to them whatsoever. I called the store to let them know and ask for replacement meals. The manager was incredibly unhelpful. He said they don't make the sweet potatoes in the store so there was no way to fix that. And the only way to get the wraps remade was to bring them back. I explained I had no time to bring them back as I was on my lunch break. He just kept stating their policy. Absolutely ridiculous and disgusting for $27. I will NEVER waste my money there again.

I really use to like this place. but the past 4 times ive ordered the food has either been cold when not suppose to be cold......thrown together like feeding a dog...or something is always missing from my order. this last time was just it for me. i ordered through door dash. You took forever to prepare my meal. And then when the driver told you i was missing items from my bag she said your young teenagers you have working in there didnt care. wouldnt do anything about it. So when she asked to get what was missing the employees told her to never come back and pick up anything. Ive have been in there multiple times. Your young employess have bad attitudes and act like its bothering them they have to stop looking at their phones to help a customer. Maybe you should consider hiring more mature adults who want to work.

I'm very disappointed, usually this is one of my favorite places to eat at but this order looks completely rushed and disgusting. I'm not sure who prepared my food but they used a ton of sauce and its a different color than what it usually is so I don't feel safe eating it then it was made incorrectly I don't have any lettuce on it . I also asked for a banana as my side and I was given an old banana.

I went there today to order my food and gave them my name and sat down, this girl came up to my table with my smoothie and said “I don’t know how to pronounce your name, here’s your smoothie, whatever” and she tossed my straw on the table and walked away . I don’t know her name I just know she was white, it was very rude. You don’t toss stuff to customers and say whatever and walk off. Will not be going back .