Red Robin Gourmet Burgers

My first restaurant review & I hope my last. I'm out with my daughter,16 y/o, and walked in with another couple. While waiting for the Hostess, several employees acknowledge us but no Hostess. It took the hostess several minutes to speak with me & another minute to seat us. While waiting, me & the couple heard some servers called for the Hostess, however she retort that she's on break. I desired to leave but my daughter wanted to eat here so I stayed. The food was great but the service was much to be desired. 😩

Ate here on 1/15/2022 and was so impressed with the food and service we were back again on 1/17/2022. We were looking for a decent burger that didn’t break the bank and that seems to be hard to find now days. We stopped in and sat at the bar. First off, the bar tender/server was most excellent. She was very friendly and attentive! We both had burgers and “all you can eat sides”. We both chose side salads but also received “all you can eat fries” as an appetizer. No other places that we have found offers “all you can eat sides”. That is big time these days!! We were so impressed with the service, food and drink quality and atmosphere we had to stop back in a couple days later to have a beers and an appetizer. I obviously would recommend you try this place. My only complaint is that there is no outdoor seating. We sat in the next best place, the bar!

I can’t begin to say enough wonderful things about the staff, service, and food at this restaurant. My oldest son has special needs and cannot chew food so we have to blend everything for him. We went out to dinner and brought his portable blender, not realizing it wasn’t charged until we tried blending his food there. Our waitress didn’t hesitate to ask the manager if they could use their one blender to prepare his food. The manager was more than accommodating, blended it himself, and to the perfect consistency. Our family was able to enjoy our meal together and my son ate every bite of his. If you are looking for a place with incredible food and staff that will go out of their way to make sure you and your family will have an amazing experience, this is the place for you.

3-10-2022 Most recent visit. This place is a bit pricey for my budget, so once or twice a year, my daughter & I go here for an inside-sit-down-stay-a-while meal. GREAT food. I ordered a soup and salad combo - got the chili for the soup, and some kind of southwest salad. The chili was probably the best chili I've ever had - it was hard to keep myself from picking up the bowl and drinking it down in one go - I made myself take it slowly, to savor the flavor. Excellent quality beef in the chili. Good service: pleasant, professional, attentive. Bathroom functional but not super clean (this was 3-10-2022, so maybe now it's cleaner. If the bathroom cleanliness matched the food & service I would have given this 5 stars....).

My most recent visit to this establishment was on Sunday 7/10/2021. As usual when we arrived we were not greeted when we walked in. We waited over 10 minutes with one other group of guest in front of us seated waiting on seating. Once we finally got seated we had a male server whom seemed very nice and knowledgeable. Offered us items that were not on the menu on our last visit or at least were not offered to us. We order everything is going great. He brings my malt and this silver cup with more malt in it but of course it looks a little different in the cup. He dropped the cups so quick and walked off I could not ask what the other cup was. Finally a young lady explained what I thought it was extra malt that was left over that would not fit in my cup. Next our food came out. We began to eat, a few bites in my burger did not taste right so I opened it up. Now I had a Royal Red Robing Burger, with my egg cooked hard, extra cheese, and only mayo and mustard. I open it up and there is slimy egg everywhere and I was disgusted. I showed the gentleman server the raw egg sliding off my finger. He just simply said would I like them to fix me another egg. I was immediately angered, my husband got angry because once again my food is not correct and it is not being rectified. I just decided to pay for my food and leave and do a survey advising them I will be leaving this review with pictures.

Food was Good! They were skimpy on the fries and especially the onion rings and I was finished with my burger before the waitress asked if I wanted more fries. The burger comes two ways, pink or not pink. Not pink is very dark outside, crunchy. Something in-between would be perfect! Five Guys has a better burger.