Penn Station East Coast Subs

Today was my 1st time in any Penn Station, and I had a brief but wonder experience. The staff was very patient with me and helped me decide what to get. The staff was extremely nice and gave me exceptional service with a smile. I left the store and came back in to let the staff know that they done a wonderful job. Unfortunately we live in a time where people treat customer service as a after thought, this Penn Station staff didn't get that memo!

This was our first visit to any of your locations and it was prompted by a "Valu Pak" coupon we received in the mail offering a BOGO for a small sub. The store was pretty busy upon arrival, but "NeNe" (who greeted us, took our order, took payment, and handed our grub to us) was calm, friendly, and confident. She needed to get support from a fellow teammate, acknowledging that she was rather new at her job. Our order took longer than normal to prepare as two employees apologized to us for the wait. (Honestly...no big deal.) When our food was friendly, NeNe again apologized, smiled, and offered us a small fry and two lemonades for our wait. (Again, no big deal.) When we returned home and dug into the food, we were both extremely happy with the product. It was great! My main reason for writing is to compliment NeNe who was absolutely terrific. With her friendliness, smile, and enthusiasm, she could easily be a waitress or hostess at a high-end restaurant. We will return!

Listen, idk who made my food because I sent my husband in before closing but they are MASTER sandwich makers, okay? My Italian Sub was pure perfection and I typically don't like them if they don't come with Italian dressing. My only regret is that they're closed because I want seconds. Thank you for hitting the spot. My hunger attitude has been vanquished.

Customer service is amazing! Everytime I come in I'm greeted upon entry. The staff is super friendly great conversation. Speedy service with a smile. Even know they have mask on I can still hear the smile. Have been to this location 3 times and never a bad experience, I always leave with great food and impressed. I have an hour lunch at work and its hard to find to find a place to eat that I look forward to without having to drive or wait forever.