Have always had excellent service with them! My husband and I are both are both disabled, I told them around Thanksgiving they should be offering something with pumpkin in it as my husband was craving it in the worst way, don't you know the driver got off of work stopped by Kroger and bought him one!
I had tears in my eyes! I forgot to call the store and let them know this. Part of my disability is memory loss, so if I remember tomorrow I will still call them! I Don't want to forget this ever!
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The Parsons Ave customer service is excellent. 2 days ago, we ordered pizza online for delivery & promptly got a phone call from them letting us know that unfortunately they did not have any drivers that night. They gave us the option to either cancel or pick-up. We opted to pick up. I asked to make sure they would remove the delivery fees & driver tip since we were picking up & they said they would. The next day we noticed that although the delivery fees were removed, we were still charged for the tip. So today I called the store & spoke to the manager & she said she would research & call me back. She did call me back about 30 min later & informed me that she found the order but because she couldn't figure out how to refund just the tip, she went ahead & gave me a refund for the entire order. That is excellent customer service. They definitely care about customer satisfaction & with the terrible customer service I've had recently with one of their major competitions, it was really refreshing. The last 2 times I've ordered pizza at The Other Place, food doesn't arrive, management is unhelpful, service is awful. I will just go straight to Papa John's from now on, I can count on them for good food & even better service.
It's crazy how the location sure makes a hell of a difference. The papadillas I purchased on E. Broad was a lot better than these. These are smaller, like they could have flattened it some more, and they hardly gave me any sauce
Pamela did an awesome job helping my wife Karen with our party order. She made sure that the order was delivered on-time and went above and beyond with her follow up call checking to make sure we were satisfied. Thank you Pamela…a job well done!
First, our organization ordered three Shaq-a-roni pizzas and two extra large cheese pizzas for our event. Secondly, we requested all the pizzas be cut into squares since the majority of the people to be served at our event would be kids. We were assured by the manager, who took our order, the pizzas would definitely be cut into squares. Lastly, when I arrived to pick up my order, the manager stated we were receiving extra pizzas at no additional cost. After arriving at the location where our event was being held, our group discovered the pizzas were not cut into squares as requested. Had we not been given the extra pizzas, there would not have been enough pizza to serve at our event. While our organization was disappointed by the pizzas not being cut into squares as requested, we appreciate the manager providing us with more than enough pizzas to feed everyone who attended our event. Thank you, Paula, and staff for making our event a success.
Delicious stuffed crust pizza with a side of buffalo wings. Fast and efficient service! Small parking lot. Love the cheese and garlic sauces!!
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