Papa Johns Pizza

First, our organization ordered three Shaq-a-roni pizzas and two extra large cheese pizzas for our event. Secondly, we requested all the pizzas be cut into squares since the majority of the people to be served at our event would be kids. We were assured by the manager, who took our order, the pizzas would definitely be cut into squares. Lastly, when I arrived to pick up my order, the manager stated we were receiving extra pizzas at no additional cost. After arriving at the location where our event was being held, our group discovered the pizzas were not cut into squares as requested. Had we not been given the extra pizzas, there would not have been enough pizza to serve at our event. While our organization was disappointed by the pizzas not being cut into squares as requested, we appreciate the manager providing us with more than enough pizzas to feed everyone who attended our event. Thank you, Paula, and staff for making our event a success.

The Parsons Ave customer service is excellent. 2 days ago, we ordered pizza online for delivery & promptly got a phone call from them letting us know that unfortunately they did not have any drivers that night. They gave us the option to either cancel or pick-up. We opted to pick up. I asked to make sure they would remove the delivery fees & driver tip since we were picking up & they said they would. The next day we noticed that although the delivery fees were removed, we were still charged for the tip. So today I called the store & spoke to the manager & she said she would research & call me back. She did call me back about 30 min later & informed me that she found the order but because she couldn't figure out how to refund just the tip, she went ahead & gave me a refund for the entire order. That is excellent customer service. They definitely care about customer satisfaction & with the terrible customer service I've had recently with one of their major competitions, it was really refreshing. The last 2 times I've ordered pizza at The Other Place, food doesn't arrive, management is unhelpful, service is awful. I will just go straight to Papa John's from now on, I can count on them for good food & even better service.