Firehouse Subs

4.5... and its due to the adage that: there is always room for improvement. That being said, the experience was worth the money spent. Counter people: very personable and accurate. The atmosphere: clean; spacious, and plenty of room. Soda machine needs adjusting as to the flavor mix levels. The sandwiches ordered and delivered in an efficient manner with no delays- excellent work sandwich people. Fabulous packaging: reconstituted, recycled materials... the store acts as a portal for the very ecumenical design of helping other nonprofits through associated purchases of display items- good for you guys! Going to return soon, I suspect.

Customer service was alright. The subs were pretty good that we had ordered. We ordered online and was given a 30 minute window. I arrived 35 minutes later and was informed they were just making them. They were not busy at the time I arrived so I am unsure what the delay was. The area with the soda fountain was pretty dirty including the soda cups.

Food was great, experience, not so much. My order was messed up, I went back in, told a woman about it. She flat out blamed me (it was partially my fault) she proceeded to tell the manager (I assume) that I’m his problem now. He also told me I was wrong. Woman then felt it was appropriate to talk about me and my order to her coworkers while I was sitting there waiting. I walked out with no apology. Very poor customer service in my opinion.

The staff, including the franchisee, yes I said the franchisee we're awesome right along with the quality of the sandwich. I believe I had the medium firehouse sub (a very stressful day) with 3 pickles. The franchisee and another female employee (assuming mgr) we're in the lobby and was open to listen to my personal story (my wife was in ICU), this made me feel real good. Someone to talk to. Very attentive and offered condolences. The rating was spot on, with the service I received. Ron Bliss (Please make sure this is relayed) and to everyone else.. PLEASE VISIT THIS FIREHOUSE.. YOU WONT BE DISAPPOINTED, GUARANTEED!!!