Zaxby's

We Ordered 2 salads: The Blue Zalad ($8.69), The Cobb Zalad ($8.99). This was our 2nd time ordering salads here at the same location. Today the quantity of base lettuce was only 1/2 'normal'. The quantity in the bowl was barely covering the bottom. I spoke to the cashier and she was very polite and said she was not really sure of the 'normal' quantity, but would talk to the manager for me. Over 10 min later we are leaving... still no response from the manager. Manager 'finally' came to counter to hear my concern. I showed her pictures (see below) and how the lettuce barely covered the bottom. She did "not" apologize for the service or portion of lettuce. Her only comment to me was, "I will make note of that for our team." She did not offer me any type of compensation or even an apology. We have visited Zaxby's approximate 5 times in 2022. All other visits have been very pleasant and enjoyable. Including the delicious Cobb Zalad that we ordered on SUNDAY of this week (which is why we went back). Today was NOT a good experience. For a $9 salad... I would NEVER order this again based on today's order.

The food is about the only good thing about this location. Staff is rude and inattentive. I dined in the other day and the lobby was empty and quiet. When I walked up to the counter the girl standing there did not acknowledge me at all. Change your closing time on Google from 10pm to 9pm. Got turned away at 9pm after two cars in front of me were served. Also, food is excellent but toast is spongy and not done on both sides.

What a horrible restaurant. Similar to others experiences, they turned all their lights off to appear closed (and no, their lights work just fine. They shut them off early every night..) and then when you pull through the drive thru they try to ignore you. When you sit there long enough that someone finally replies to you they tell you they're "out of food." Not "out of chicken" or "out of fries" or whatever else, just "out of food." Whoever owns this franchise should be embarrassed by the slew of 1 star reviews. Location is absolutely awful..

I made an order on the app and drove there to pick up my food. Only to find out that the store was closed. They still charged me for the food. I called to get a refund but was only met with rude comments that I should be more understanding of their issues. I am understanding and would have been just fine if I had not been charged. When I ask for a refund I was told I need to wait 3 to 5 business days. All I’m asking is for someone to understand my issue.

I had to add this review since Zaxby is one of my favorite goto restaurant and I really hope that they will do better. I just drove 15 minutes to take out a lunch and drove 15 minute back to my office only to realize that there is no dressing again. This is such a disappointing experience. This does not happen just today. Many times, if I don't pay attention and I order zalad, they are going to NOT give me the dressing as long as I don't check. It is fine if I'm at home and it is not if I'm in office. It is not my responsibility to remind them every time. It is their job. It's such a small easy and no challenging task: give the customers the dressing! Their staff do not know how to say thank you either over the drive through. Every time, I feel that I am serving them the food by saying thank you. I have been to many many many Zaxbys across the country Zaxby Columbia is the worst ever in terms of the service. I really hope that they could do a better job in managing the ordering process and improve their service.