Panera Bread

I ordered breakfast through Uber Eats. I ordered a Bacon Egg and Cheese on brioche, a full Mediterranean Veggie, a Spinach Soufflé, and an iced coffee. When my order came I received all of my items except my Mediterranean Veggie was only a half. Whatever, mistakes happen. I called Panera and let them know and I reported it to Uber. But when I opened my sandwich to eat it it was made awful. The tomatoes are disgusting and everything is clumped into the center of the bread (including the hummus, it’s like they took a dollop of hummus and just dropped it on the bread without spreading it). I worked at Panera for four years and I know that this is definitely not their quality of food. Oh and this isn’t really an issue with Panera, but I HATE that I had to report it to Uber and get a refund. I don’t want a refund, I want my sandwich 😭

The restaurant manager needs to read this. When you enter the front door, there are two signs that get your attention. The first says that they do not open until 8:00 am. Seems like a huge problem for a place specializing in bagels and breakfast sandwiches. All the other service businesses that I frequent have solved this labor shortage problem by now (March, 2022). The second sign says that customers must have exact change because of a coin shortage. Another problem that others don't seem to have. So I order a breakfast sandwich with sausage, egg and cheese. No sausage. I switch to bacon. I order the sandwich with the eggs scrambled. When the cashier reads the order back to me she doesn't say that the eggs are scrambled, so I ask for clarification and she says yes they will be scrambled. Eggs are served sunny side up. They give me my receipt and tell me that my name will be called when the order is ready. I ask why they are no longer using the pagers (that are right there next to the registers). She replies that it is easier for the food preparers. So now I have to hang out within earshot in order to hear my order called. This means that I can't go out to the outside tables or to the further corners of the restaurant where I wouldn't be able to hear the order called. I guess I'll have to find a new breakfast location.

Came here towards the end of a lunch rush. Was picking up a few coworkers online orders and placing and order myself... Lilyanna was my cashier, she was super attentive and got my somewhat confusing order entered perfectly, and also brought me the online order I needed. Great food, great fast experience. I will be back!