Mcdonald's

This store has always had the longest drive thru in the strip, the workers don't even care about their customers orders. I've never seen a store this bad. I can't even understand how the employees acted when by themselves. I wouldn't be surprised if the general manager can't even do their job right either.

Very crowded and understaffed. Went inside as Drive Thru was backed up to the pumps. Went inside...line was long. Decided to attempt to order at the ordering kiosk. After several attempts another customer offered assistance. She too found it overwhelming. After 15 minutes I gave up. Got in line and finely spoke with a front counter employee. I attempted to order after telling the gentleman that the Kiosk was less then helpful. He said he had nothing to do with the Kiosk, so i began to order. He just stood there staring at me... doing and saying nothing. Finally I stopped and I asked the employee if he was awake and ready to take my order. I passes my hand back and forth in front of his face to see if he was awake and alert. Suddenly he braced his stance and struck an offensive pose. I backed off and said, " Perhaps we should take this exchange down a few notches". I stepped back from the front counter as did he. I ordered and paid for my food and stepped away. While waiting, I discovered all the napkin dispensers were empty and placed one on the "pick up" counter and told the manager. She responded they would be in my bag. My food was delivered completely wrong. I told the delivery Mgr. And she took my bag back and corrected my incorrect my breakfast sandwich. I had to go back to the front counter Again to get a straw as none were available at the beverage dispensing section. What's frustrating is that at time and for 10 years, I owned this particular McDonald's and seem to remember better service and better attitudes. As the owner I rarely ever missed a day of work and times when I didn't care for my customers. I gave them 2 stars because the food was was fresh and was finally prepared correctly. Finally, the Kiosk clearly says " assistance availble" I have yet to be in a McDonald's where there is a Lot and lobby person, or hostess, or anyone who can explain how your Kiosks work. Bruce Smith former O/O.

The food was great and I'm leaving a review because we've had several problems with this particular place. I suggest that they stop saying is that it or is that all like they're trying to rush you off I'm sure the company wants customers to complete their 6 person order instead of going somewhere else because they keep saying is that it and is that all, it's quite annoying!!!

Ordered on the mobile app well before breakfast ended. When we got there and they couldn’t find the order for a while. When they did they told us they had the order but we could not have it since it was past breakfast and made us cancel the order without offering to replace any items or give us anything else. We could hardly understand the thug at the window other than “we ain’t got yo orda”. Terrible attitude and customer service.

Upon entering the drive thru, I noticed that it was taking a very long time for each car to get their order taken. When I approached the speaker the employee yelled: "just go on ahead with your order." This greeting is unacceptable and should not be tolerated. When I reached the first window, I observed the employee sitting down and texting on her phone. I sat there for a couple of minutes as she danced around, played on her phone, and finally took another order. After maybe 5 or 6 minutes, she finally took my money. When I approached the second window and received my order, which was 2 large fries, I noticed that the fry containers were not full so I brought this to the attention of the employee in the window and he said "let me see." After taking and looking into the bag he walked away and filled my fries up with old fries. These large fries cost $6 and it is unbelievable that at such high prices the food was so unappetizing and the service was so poor.