Duck Donuts

On my most recent order they made 2 mistakes out of 6 donuts, which is a 33% error rate. Or, you could say with glazes and toppings and such that there were 20 items involved in my order if which they missed 2, which is a 10% error rate. 10% is better, but still not 5 star levels. I've just roughly averaged the two, and then rounded down because of the prices (prices are like other elite donuts makers but the quality is lesser than then even if way better than the large chains (as evidenced in the picture)). Since it is hard to make any other sorts of mistakes here (I ordered no drinks and they won't likely cook the donuts poorly), this is all I have to go on. Hopefully future visits, if they occur, will pull this average up.

I normally enjoy getting Duck Donuts from this establishment, but today was a disappointment. We went in to try the St Patricks day assortment and on the advertisement for the donut pack, the lucky charm donuts had at least 5-6 or more marshmallows on each donut. So, thinking we were getting the donuts that were advertised, we ordered the pack. When we went to look at the donuts, the person in charge of our order was trying to quickly put on the lid so we couldn't see what we were getting. We asked to look at them closer. Begrudgingly, she showed us the donuts. Two of the lucky charm donuts did not have a single marshmallow on them, and the other lucky charm had one single marshmallow. We asked her "where are the marshmallows?" she said "oh, we're out". Then my mom noticed more lucky charm marshmallows in a container and said "but what about those over there?". The employee then acted way bothered and way annoyed with us, grabbed the container and put a measily two marshmallows on each of the other lucky charm donuts. She was acting like we were the problem for her company's lack of product. May be taking our business elsewhere with the snootiness thats at Duck Donuts nowadays. Here is the picture of what our donuts looked like after we simply asked for marshmallows.

The coffee and donuts here are good. Only reason I didn’t give it 5 stars was because I wish there were more variety of types of donuts. They have a variety of toppings, but they only have dense, cake-style donuts. I.e. different than the more airy donuts (think Krispy Kreme glaze donut texture). But, even though they’re all dense, cake donuts, they do have a lot of great and constantly added/changing flavors for the donuts themselves. They are all made fresh to order so they’re always warm when they get to you, which I like. I find the lattes to be too sweet for my liking, but I often get a caramel iced coffee. You have to add milk and sugar yourself, but my perfect blend that I’d recommend is 2 sugars and 3 creams.

One of two of my son's favorite local donut places! Duck Donuts always has hot and fresh donuts. My family's favorites include the Boardwalk and the Beach Ball. The shop is always clean and the staff is always friendly. Pleasantly not crowded in the mornings. The location, with its proximity to the movie theater, Costco, Trader Joe's, and Torchy's is unbeatable.

Good donuts, but unprofessional service. Manager was yelling at Josh to help them while he was taking our order. While waiting the other employees and the manager we’re running around frantic and arguing. One girl was mumbling to herself about everything being ridiculous. Either hire more people, or become a better team. Otherwise, sitting in the store and hearing everyone argue is not pleasant. Not to mention, the manager told Josh(?) to not allow anyone to order sundaes anymore because it was near closing time, which is at three, but it was 2:30? Do better; whatever form that takes.

Went to get some donuts with the kids and a coffee for the wife and over heard a manger be little an employee who I saw going above and beyond and being very polite to the customers, eventually that employee who was treated awfully disappeared to the back to clean I suppose, this manger then proceeded to tell all the other staff on duty they did a wonderful job minus the poor employee kicked to the side. I used to work in customer service as a young adult and refuse to support an establishment who under minds their younger staff. Do better Duck Donuts.

These are great donuts. They are made fresh to order, and they have a lot of flavors to choose from. Personally, i love the one with bacon on it, with maple icing and salted caramel, it's so good. The French toast one is also deceptively good, as is anything with their peanut butter icing. They are dense but light and fluffy at the same time, i know that doesn't make sense but sometimes fried goodies don't need to make sense.