Dunkin'

The Dunkin here on Blairs Ferry has stepped it up a lot lately! The donuts have been available and in-stock more when there were major problems before. Strawberry frosted is my super sweet fave go-to and I love that they started offering more non-dairy options with both oatmilk and almond. The oatmilk vanilla latte is my fave! 😁 If you come here on a weekday before 10AM make sure to order ahead bc the line will be out the lot.

This location proudly hires bullies to work for them. This store had an advertisement up for a discount coffee, and rather than honoring it, the employees outright yelled at and harassed us. The shift manager recommended that we go to another location (Marion) because "they hire nicer people there". The staff members were not reprimanded at all and continued to go to the back and bring MORE staff members out to laugh and ridicule, intentionally trying to humiliate/intimidate and bully. The store manager called the behavior "bullying" herself -- this isn't just my assessment; their own manager acknowledged that the behavior was bullying. I have never seen such brazen and blatant unprofessional and bullying behavior in public. To make matters worse, we called corporate and were told someone from the franchise would contact us within 1-2 business days. After nearly a week no one had followed up. When I called and the franchise owner (Chris) happened to be in the store, he initially refused to provide even his first name and was incredibly hostile from the start, demanding my name and refusing to acknowledge if he knew anything about the situation. It was an incredibly unsettling conversation. After describing the events, I encouraged him to review the footage from the store and to interview his own shift manager before making any decisions, but I did also ask if his store had a zero-tolerance policy for bullying. He refused to answer the question. I told him I certainly do not expect him to make a decision until he has all the facts and has spoken to his staff, but he was unwilling to answer whether or not they have a zero tolerance policy for bullying and harassment. He then hung up the call. I was absolutely baffled. I don't care about a discount coffee. I do care about being treated with a basic level of human decency and respect. I care about a level of accountability.

I have consecutively use this Dunkin location since they opened. The last few months I have been purposely avoiding this location. The lack of customer service in the last few months is ridiculous. It is absolutely unprofessional to see three employees playing on their cell phones at the front. While there is a line of cars waiting in the drive-thru. I should not have to wait and stare at my drinks before someone can be bothered to come from the back to hand them out the window when I've ordered ahead. The amount of things that are missing that are available on the app but not available in the store is another reason for the low rating. I recommend you do something about your employees. And I recommend that you find a way to have faster service.