Chicken Express

#######PSA######### I DO NOT LIKE TO WRITE BAD REVIEWS UNLESS THEY'RE WELL DESERVED! ******DO NOT EAT HERE KEEP DRIVING AND GO TO THE MIDLOTHIAN LOCATION INSTEAD!!! SPEND YOUR HARD EARNED $$ SOMEWHERE ELSE! HORRIBLE FOOD EVEN WORSE SERVICE FROM THE MANAGER ROLANDO!!!! I WAS PROMISED TO GET THIS WHOLE MEAL REPLACED BY THE MANAGER CHRISTA BECAUSE BOTH COMBOS WERE ABSOLUTELY TERRIBLE! TWICE FRIED, COLD AND TOTALLY INEDIBLE! SHE WROTE DOWN MY NAME AND I THANKED HER. I WENT BACK TODAY TO HAVE THE ORDER REPLACED AND THE MANAGER (not a good one) ROLANDO GOES TO THE BACK AND SAID “DID YOU GIVE THEM ANOTHER NAME BECAUSE THERES ANOTHER NAME WILBUR THAT HAS THE SAME NOTES AS WHAT YOU SAID SO I CAN GIVE YOU 25% OFF TODAY BUT I WON’T REPLACE THE ORDER”. EVEN AFTER SHOWING HIM THESE PICTURES WITH RECEIPT IN HAND, HE REFUSED TO DO WHAT WAS RIGHT! CONGRATULATIONS BECAUSE I WON’T BE SPENDING ANOTHER DIME AT YOUR LOCATION AND I HOPE EVERY PERSON WHO LOOKS AT REVIEWS SEES THIS AND KEEPS DRIVING 67 SOUTH TO MIDLOTHIAN CHICKEN E INSTEAD! THEY HAVE MY BUSINESS FOR LIFE! I CALLED THAT LOCATION AND THE MANAGER CHRISSY IS DOING HER BEST TO MAKE THIS RIGHT FOR ME! I’LL UPDATE THIS REVIEW WITH THE OUTCOME! *******TO THE OWNER OF THIS RESTAURANT YOU NEED TO GET YOUR CUSTOMER SERVICE AND QUALITY OF FOOD IN ORDER OR YOU WILL LOSE MONEY TO RAISING CANES ACROSS RHE HIGHWAY OR TO YOUR SISTER LOCATIONS THAT HAVE BETTER MANAGEMENT AND A BETTER CUSTOMER EXPERIENCE******* HAVE A GREAT DAY! -WILBUR

I've been to this location 3 times and everytime I've had to go back because my order is missing something. Once they forgot to put my rolls and 2 of my sides for my family order of chicken. Tonight they actually got my order correct, but my order seemed tossed together without care ( see photo). The gravy was crushed into the box and the biscuit looked like a hockey puck. The gravy was watery. It almost looked like water had been added to some whiteout and pepper. I will not be returning to this location.

I’ve been coming to this location since high school. The customer service has definitely tanked since it’s changed ownership. I went through the drive thru today to place an order. The girl taking my order was very slow. They didn’t have an item I wanted to order so I changed that part of my order, no problem. When the worker asked me what I’d like to drink, I told her a strawberry soda. Every chicken express I’ve ever been to has strawberry soda, including this one. The worker rudely tells me they don’t have it and that all the drinks are listed on the bottom of the menu. I can read. It’s never been on the menu that I know, but they’ve always had it. Anyway, there’s a more polite way to speak to a paying customer. I cancelled my order and left. I won’t be back.

Well, my experience with this restaurant is a little different. Mine has to do with training the window staff and money. I visited this location about 3 weeks ago. When I drove to the window, I was given my order; however, my change was not given to me. When I inquired about my change, the young man became totally confused and had to call 2 more workers over to assist. After the 3 of them brainstormed how much my change would be…(believe it or not), I was given the exact amount as my ENTIRE order!🥺. So, being the honest person I am, I asked to see the manager. It took awhile for the young man (manager) to come to the window. I started by saying, “I don’t want to get the young man working the window in trouble; however, he could certainly use some additional training. Who knows how much $$ this location has lost. So, I explained the situation to the manager. My change should have been around $1.36; however, I was given $24 and some change. I could have driven away; but, my conscience would not allow me to. I felt sorry for the window clerk. After the manger heard my story, he thanked me, gave me the correct change and said, “I will take care of you on your next visit.” But, he never asked my name or got ANY information from me. Not every customer would have been so honest! PLEASE adequately train these young workers!!!😳

This is my "4" piece meal!! I have been saying I would never go back because they continue to forget my ranch dressing with my fried pickles. Today no ranch with my cheese sticks I got on the side. Canes, please hurry finish getting built!! I used to love Chicken E but this is ridiculous for their prices!!