Mcdonald's

This is for the McDonald’s off of Hickory Flat in Canton Ga. The Closing manager Kaitlin (not 100% sure that’s her name) on Sunday night on 6/5 refused to serve me right before closing. I placed a mobile order at 10:50, arrived at 10:52 then waited where you order until 10:55 , then pulled up to the pick up window. I knew somebody was there, lights on, cars in the parking lot. At 10:58 she finally came out and said they were closed. I explained I had placed an online order and had been waiting for almost 10 min. She said she didn’t have an online order then laughed in my face. I asked who her manager was. she said “ I’m the was the manager.” I still wanted to know who her manager was. She said “Kaitlin” with this smug grin on her face. I think she told me her name. I get it! I understand it’s late and she was probably tired. However, she chose her job so she should do the job she was hired to do. Even if it’s 2 minutes before closing. She should lose her job for insubordination and just plain lazy. I’m willing to bet I’m not the 1st person she has refused to serve. I was on my way home to Alpharetta so I stopped at the one off Windward Pkwy where they stay open a little later. All the workers who work the drive through there are always polite, prompt and always have a positive attitude. I usually don’t write reviews but this girl was awful.

Not sure if customer service training is still a thing or not but these guys could use it. Went through the drive thru with my wife and she was far more pleasant than the staff she interacted with even as they were being rude as hell. I didn’t realize “Huh”, “What” and “You want something else” were the only words you could use with customers even when you forget their drinks.

Drove to this location at 10:30 pm on a friday. website says it’s open until midnight, so after 12 hours of working and only being able to stop to eat a salad around 2, ive now driven well out of my way to the only “open” mcdonald’s that’s actually not open. It would really be cool is places could start to cater to service industry workers too. If covid/labor shortage is the excuse, i get that. just please update the online hours, especially with these gas prices

Typical McDonald's visit not sure why I went back after not going for almost 2 years. The food is nothing like the menu and the service was crappy as usual. The guy taking money in drive thru was to busy carrying on a conversation with a girl, felt that it was more important than telling a customer thank you, have a nice day etc.. I asked for extra sauce at the next window. Prepared to pay glad she didn't ask for payment there wasn't even any sauce in there in the first place. Bought the smokehouse burger. Was nothing like the menu. I would have been better off buying a dollar cheeseburger. I got 1 half piece of bacon, a tiny half piece of onion ring and regular mustard the menu made it sound like it was a sweet spicy mustard. The burger was so dried out I literally choked it down. After 2 years of not going to McDonald's and deciding to give them another chance with all their real meat commercials it was not to my surprise that it was another failed visit.

The large fry was just a small fry in a large box. This particular McDonald's seems to disappoint at every opportunity. Other McDonald's are not rhis bad. But this place made me quit McDonald's for over two years inspite of its convenience. I hate McDonald's because of this one location. I should add that this kind of thing happens every time I've been here.